Darko Efinski

Experience

• 

  Alfa Elektronik

  Jan 2008 - Jan 2009

  Took part in the project "Computer for every child"

  - Installation and implementation of computer systems and networks in several elementary and high schools

• 

  Alfa Elektronik

  Oct 2014 - Dec 2014

  Took part in a project for implementing new Synergy cash registers with GPRS

  - Promotion of the new Synergy cash registers with GPRS modules, and making offers to clients- Installation of the new cash registers at the client’s location- Upgrading the old cash registers by installing a GPRS module- Transport the cash registers from and to the client- Preparing invoices

• 

  FrontwiseGroup

  Jan 2015 - Jul 2015

  Professional Talent Acquisition

  - Talent acquisition professional in a young, fast-growing start-up, with an innovative recruitment service aimed at the Dutch market- Online searching of talented professionals for various, mainly technical, positions- Mapping the selected candidates for the client in short or long lists using Microsoft Excel- Contacting the candidates- Basic maintenance of the company’s Sharepoint database- Working on an online platform for an e-learning project

• 

  Inhouse Select

  Jan 2015 - Jul 2015

  Professional Talent Acquisition
• 

  Apics Flexjobs B.V.

  Jan 2015 - Jul 2015

  Professional Talent Acquisition
• 

  Anhoch

  Nov 2015 - Dec 2017

  IT Specialist - Sales Representative

  - Sales specialist in the biggest retail company for IT products in the country- Making offers of IT products to customers, according to their needs, on a daily basis- Responsibilities regarding the visual aspect of the store, including putting products on display and making technical specifications sheets- Attending frequent trainings for new products

• 

  Amaco Net

  Jan 2018 - Jul 2018

  Service Department

  - Working in ASSA Electronics, a subsidiary specialized for service of mobile devices (smartphones, tablets, phablets, e-book readers)- Responsible for the daily tasks of the service team in coordination with the Service Manager- Reception of customers on a daily basis, documenting their devices on camera and drafting a document, in compliance with the warranty conditions and local laws and regulations- Contacting the customers via e-mail or an online SMS application

• 

  ProtonVPN

  Aug 2018 - Apr 2021

  - Responsible for procurement of dedicated and virtual servers for ProtonVPN in new and existing locations- Working closely with the system admins, and resolving potential issues or downtimes of existing servers with the respective providers- Keeping track of the whole ProtonVPN server inventory in terms of pricing, hardware specifications and bandwidth on Confluence- Reporting abuse reports to the relevant department and resolving them with the providers - Resolving both simple and more complex customer complaints and requests regarding the ProtonMail product via tickets (Zendesk) and emails- Submitting bugs, feature and improvement requests via Gitlab (initially) and Jira tasks- Communicating closely with the developers in order to provide feedback to the customers

  • Server Procurement Specialist

    Mar 2019 - Apr 2021

  • Customer Support Specialist

    Aug 2018 - Aug 2019
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  Netcetera - Software matters

  May 2021 - now

  Application Support Engineer