Astoria Zarazel

Experience

• 

  Laithwaites Wine

  Nov 2016 - Feb 2017

  Wine Advisor

  Temporary Wine Advisor and shop assistant.- Won the Christmas Sales challenge as part of the Theale team, meeting the sales target and exceeding the previous year's sales.- Promoted and assisted with the wine tasting events- Provided high-quality customer service in person and on the phone

• 

  Language Point

  Nov 2017 - Jun 2018

  English Second Language Teacher

  Teacher of English as a second language- Designed and delivered lessons for Italian students from primary school to adults.- Prepared students for Cambridge examinations.- Created innovative and creative classes according to a CLIL based curriculum.- Attended a course improving my ability to adapt lessons for SEN students.- Completed Invigilation training and invigilated Cambridge examinations.

• 

  EC English Language Centres

  Jul 2018 - Aug 2018

  English Teacher

  Teacher of English as a second language- Taught multi-lingual, multi-cultural classes to Elementary and Pre-Intermediate levels.- Managed challenging classroom behaviour and encouraged co-operation and collaboration between students.- Created and delivered individualised and personalised lessons while working within a set curriculum.- Liaising with other teachers to ensure a seamless course.

• 

  Sodexo

  Dec 2018 - Aug 2019

  Retail Assistant

  Part-time Retail Assistant - Received an 'On the Spot' award recognising my dedication and valuable contribution to the company.- Balanced hours and responsibilities around a full-time Masters degree.- Took on extra responsibility, while the manager was on paternity leave, supporting other staff members, completing the banking, invoicing, and stock management.- Responsible for maintaining a safe, clean and efficient shop.- Delivered high-quality customer service to members of the armed forces and the general public. Show less

• 

  Oxford Summer Courses

  Sept 2019 - Oct 2020

  Admissions Advisor

  - Advised local and international students from their first contact through to a successful application on the UK Education system, particularly Higher Education.- Supported international students with their preparation to study in the UK.- Assistant Course Director supporting course delivery during the busy summer period.- Developed admissions processes including creating and optimising email communications with students.- Created admissions processes for new edtech branch of Oxford Summer Courses (Melio).- Lead Advisor for EdTech branch (Melio), achieving the highest number of successful applications in the team.- Early adopter and advocate for the new CRM (Hubspot), supporting other members of staff with the transition from previous CRM (Salesforce).- Analysed admissions data and created reports to inform operations, marketing, and academic strategy.- Lead on Spring and EFL courses for the Admissions department.- Trained and assisted in onboarding new staff members in the Admissions team.- Became a Buddy and a Mentor to other staff members to help them flourish within the company.- Designated 'Wellbeing Champion' in the workplace promoting wellbeing in the workplace and organsing awareness events such as Time to Talk day and completing Mental Health First Aid training. Show less

• 

  Activate Learning

  Sept 2020 - Aug 2021

  Intervention Progress Coach

  - Created, project managed and delivered a unique coaching programme to respond to the effect the COVID-19 crisis has had on disadvantaged teenagers in college. - Led on creating the programme administrative processes and content creation including mapping the student journey, designing the rubric, developing methods for assessing student needs and reporting on impact and progress.- Managed a caseload of over 90 students and supported their re-engagement through delivering group sessions and one-to-one coaching.- Created online materials and digital content to ensure accessibility for students who were shielding or unable to physically attend college.- Trained new staff and onboarded them onto the programme and reported on the success of the programme using student attendance data.- Worked with a small team to design a psycho-educational based curriculum for short-term interventions with sessions on Resilience, Self-esteem, Emotional Regulation and Stress Management. - Coached students in small groups and on a 1:1 basis using the GROW method and SMART goals, along with Mindfulness-based Cognitive Therapy techniques.- Liaised with key stakeholders including Learning Support, Student Support, Faculty Managers and Teachers.- Utilised education technology and LMS to create online materials and digital content to ensure accessibility for students who were shielding or unable to physically attend college. Show less

• 

  Oxford Brookes University

  Aug 2021 - now

  Curriculum and Student Information Manager

  - Managing team members in Student Records and Curriculum Management and overseeing registry operations for over 75 programmes.- Member of programme development teams, quality assurance team and validation panels. Supporting development of new programmes and updates to existing ones and processing these changes on the records and curriculum system.- Delivering specialist information, advice, and guidance services to Exam Committee’s ensuring processes and regulations are adhered to.- Analysing data and developing reports from the student records system using SQL and dashboards to provide insights on student performance and curriculum structures.- Ensuring that the integrity and quality of curriculum and student data meets internal and external auditing requirements and as well as reporting obligations and compliance.- Developing, implementing, and reporting on new policies and projects such as the Assessment policy and Academic Advising project.- Managing student record and programme queries from students and staff and problem solving any issues.- Improving training and processes in the University by creating new digital learning materials. Show less