Samit Shankar

Experience

• 

  IBM

  Jun 1997 - Jun 2003

  Associate to Sr. Team Leader

  Early years were spent with global services industry providers honing skills in customer services, team and stakeholder management and roll up your sleeves and get things done type of work. Provided Level 1 tech support to clients included the then internet giant 'America Online' and 'Intuit'.

• 

  Mphasis

  Jul 2003 - Dec 2005

  Manager Operations

  Led key IT Support help desks in Mphasis. 1. Medium sized UK internet provider offshoring for the first time. Span - 502. Large US internet provider with multi-vendor offshoring commitment. Brought value by exceeding customer satisfaction benchmarks thereby making Mphasis a top vendor partner for the customer.3. Participating in pre-sales for all IT Support prospects.

• 

  Allianz Insurance

  Dec 2005 - Oct 2007

  Manager - IT Support Services

  Setup IT Support Services for Allianz UK. Transitioned and managed the Service Desk, IT security admin, 2nd Line support (Win/Linux), IT Procurement functions. Instrumental in planning, recruitment, knowledge transfer and operations. Spearheaded quality initiatives to improve quality and show value of the offshore center to the business. Member of the steering committee to establish ITIL systems across all delivery teams, enterprise wide. Being a German firm, high focus on processes and team motivation and wellbeing Show less

• 

  GE Capital

  Nov 2007 - Mar 2011

  Senior Information Technology Project Manager

  Project manager for GE Capital's Offshore Technology Services. Program-managed a shared IT services program of 19 services such as Exchange & Collaboration Support, Application Packaging & Vulnerability scanning, Application Monitoring and Testing services, ITAM, License support, Active Directory & Single Sign-On support, etc., covering a global IT environment. Handled 5 vendors end to end providing services and was directly accountable for service delivery. Ran service reviews with each partner and drove process improvement and quality programs improving MTTR, reducing defects and optimising services leading to cost reduction. Drove effective communication across businesses and functions helping them leverage and benefit from these services. Leveraging GE’s LEAN methodology led multiple service improvement projects resulting in 10% cost out in y-o-y costs for managed servicesRolled out Service Now workflow tool for Incident / Problem / Change for all services Supplier relationship management - close connect with supplier leadership, collaboratively drive continuous performance improvementWorked to deliver $1.2MM saves in licensing costs by working with supplier team to uncover unused ‘Connect:Direct’ licenses deployed in the environmentLed the Capital HQ wide change board, Problem Management forum for OTS Show less

• 

  JPMorganChase

  Feb 2011 - Mar 2018

  Setup the 3rd party oversight and supplier Risk function in Bangalore for firm-wide suppliers across categories.Focusing on Risk - An internal facing function to ensure compliance to firm’s guidelines for supplier management and other regulatory requirements (OCC / SOX)High touch cross lines of business service based on category sourcing guiding operations management on end to end supplier lifecycle - Due diligence, On-boarding, Performance Management, invoice payments and disengagement Drive preferred suppliers utilisation across categories with VPs/AVPs leading each major categoryCentral hub for reporting and analyticsStreamline IT Supplier assurance book of work for on-site / remote assessmentsFTE driven with 60 resources in the function in India spread between Bangalore, Mumbai & Manila.Manage the Application Control Assessment function for applications hosted outside the firmParticipate in global QBRs and matrix reporting to CPO organisations in India, APAC and global Show less Core relationship management role with APAC suppliers of IT Services, Hardware suppliers and Network services with oversight over $60MM spendLaunched a drive to evaluate category suppliers across the region and create a list of preferred suppliers per category looking at multiple supplier attributes Chair regional QBRs with key category suppliers - attendees include supplier leadership, CTO, CISO, Operational Management and LegalPerformance dashboards per supplier - monitoring spend, service delivery metrics, issues and escalations. Kill the tail initiative to streamline supplier sprawl and focus on deeper supplier leverage. Participate in all supplier presentations on technology and solutions for evaluationChallenging suppliers to uptick service delivery, performance and improve pricing Show less Service Delivery Leader - Managed ServicesBrought in to develop the Managed Services strategy for Enterprise infrastructure to scale up operations of the India team for handling 90% of provisioning services Worked closely with Procurement to develop an RFP, evaluation of suppliers and finalising the terms of engagementManaged the day to day operations of the team including closely working with supplier management for identifying and executing projects for efficiency and automationBuilt a QA team to ensure defect free services are released to productionCompliance to internal audit and Ops Risk assessment Show less

  • Third Party Oversight & Risk India hub leader

    Jan 2016 - Mar 2018

  • Enterprise Technology Vendor Management Leader - (Asia Pacific)

    Jan 2013 - Dec 2015

  • Vice President Global Technology (Infrastructure Provision and Deploy Services)

    Feb 2011 - Jan 2013
• 

  Diageo

  Apr 2018 - Aug 2020

  Vice President, Global Head of IT Vendor Management

  Global head of supplier management & Risk for Diageo Plc, responsible for spearheading the transformation of the VMO from an passive administrative entity to a proactive, business aligned, and value focused function. Owned £250MM budget for suppliers, end to end vendor management, budget & cost management and 3rd party risk management across all Information Technology categories. Drove strategic relationship with vendors like Anaplan, SAP, SalesForce, Microsoft, Verizon, WorkDay, Trax etc for products and oversee governance of services partners like KPMG, Deloitte, Accenture, CapGem, Wipro, TCS, Infosys etc. Supporting journey to the cloud for all on-prem application. Working very closely with Microsoft to optimize Azure in our environment Close connects with consulting partners with KPMG, Deloitte for outside in perspective on processes and technology adoption.Access to industry insights of Gartner and Forrester for gathering marketing intelligence to support future programs and pipeline projectsDesigned the 3PRM framework for Diageo and operationalized assurance and remediation program for all IT, HR suppliers.Institutionalised governance rhythms for all SAAS suppliers and provide insights on utilisation, deeper penetration and optimisationOptimized the cost management function to follow zero based budgeting for budget planning. Centralized spend management across networks partners. All BAU and portfolio budgets sit with VMO for PO creation, invoice validation and GRing. Insourcing, co-locating, and creating a multi-vendor environment at the Diageo Bangalore center to bring in agility, cost efficiency and quicker time to market.Site champion of Bangalore location to expedite employee engagement programsWorking closely with the CIO on cost containment using levers like reduction of contractors, deferment, elimination, delay, reduce consumption, renegotiate with a target of minimum 10% reduction of budget during these tough times of Covid 19. Show less

• 

  EY

  Sept 2020 - now

  Director, Supplier Chain Services - Technology, Talent, Alliances & BMC

  Building the Supplier Ecosystem function from the ground up at the EY GDS in Bangalore. Responsible for setting up a streamlined procurement & supplier governance function focused on relationship management, value leakage prevention and proactive monitoring.