Pramod Kumar Singh

Experience

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  Tata Consultancy Services

  Nov 2003 - Jun 2006

  Assistant System Engineer

  Projects - CBS Modernization (LTSB Bank, UK)Create & review functional requirement and detail design documents for Core Banking System (CBS) of the LTSB business retail banking application as a part of low-level technical specification.

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  Tech Mahindra

  Jun 2006 - Jul 2013

  Associate Business Consultant

  Project - ANDES – Contracts SDK (BT – British Telecom (BTGS))Identify and analyze existing client business areas for process & systems in L2C, T2R, Inventory & Billing Area. Define and document the qualitative and/or quantitative assessment of client current state of business.Prepare Gap Analysis documents and Business change Plan and recommend enhancements for business benefits. Provide solutions to existing business issues\pain areas as a part of BCP. Propose enhancement or replacement of existing stack of systems for L2C, T2R, Inventory Management & Billing area with stack of CSDK systems and tools.Provide PoC & roadmap for E2E Solution and delivery. Conduct workshop with clients for the proposed solution and delivery plans. Discuss with account holders\stake holders\operations for FTE reduction. Assess impact on existing business for any recommended change. Engage with platform\Development team to implement the proposed change.Project - ORT – Operations Readiness Trial (BT – British Telecom (BTGS))Execute trial with suppliers, client & customers from requirements capture stage to launch. Ensure the deliverables meet customer & client requirements. Ensure problem reports and defects are accurately recorded in Defect Log.Recommend for product launch (Go/No-Go), Measure Customer Experience by delivering services & assuring it as per process. Deliver End of Trial report to conclude trial.Project - AT&T: SE-CABS & AT&T – ITO - EPAS (AT&T)Application Monitoring & Problem Management/Resolution. Show less

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  Infosys

  Jul 2013 - May 2014

  Senior Consultant

  Project - C2M End to end solution design (BT – British Telecom)Prepare solution design to deliver the measurable business value and outcome for CPE. Integrates with the people, process product, networks aspects of the customer solution. Ensure that the design of the solution is E2E and integrates the solution technically. It should accelerate the delivery of the technology re-use agenda and is achieved at pace and right first time.Responsible for getting the solution to a “ready to build” state, passing ACF (Architectural Conformity Forum) and ensuring design principles such as customer centric, re-use, self-service, zero people intensity are delivered. Project – JAVELIN – ITT (BT – British Telecom)Prepare proposal for the new BID to support the Sales/Pre-Sales team. Understand Client requirement and prepare solution approach accordingly along with long term strategic solutions and approach roadmap.Technical/Functional support as SME to Delivery and Pre-sales Team. Discuss solution and approach with Sales/Presales/Delivery Team. Prepare Solution presentation for clients Show less

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  Accenture

  Jun 2014 - now

  Manager Business Process Management

  Managing and delivering BPM projects for clients spanning a wide array of industries, including but not limited to Telecom, Banking, Online Service Providers, Manufacturing, Oil and Gas, Energy, and various other sectors.Providing consultancy services for BPM market leading tools like ARIS, SAP SIGNAVIO, CELONIS, MAVIM, ADONIS and others along with vendors assessment, Selection criteria’s, Implementation approach for clients & Accenture business.Leading BPM sales and delivery strategies for clients, encompassing projects in process design, modeling, mining, Governance (CoE) establishment, Capability Assessment, Re-engineering, and BPM Tool such as ARIS, Signavio, Celonis and more consultancy services.Lead the Center of Excellence (CoE) initiatives for Business Process Management (BPM) throughout Accenture, including the establishment of BPM programs for various industries and functions. This includes the creation of Industry-specific BPM CoEs for sectors such as Communication Media and Technology (CMT), Automotive, Chemicals and Natural Resources (CNR), and more.BPM Capability Development - Overseeing the management of a robust capability development program encompassing BPM skills, Process Mining, and BPM Automation across the Accenture landscape. Conducting BPM training sessions both online and in a classroom setting, including bootcamps. Show less