Thomas Ouimet

Experience

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  Connectivity Source

  Aug 2021 - Aug 2022

  •Drive sales and exceed goals through the proactive upsell of cellular plans, phones, and accessories, as well as providing technical support and troubleshooting.• Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and managing complaints.• Implement effective sales and marketing strategies through the use of cold calling and social media marketing.• Maintain a visually appealing store environment through organized signage and marketing displays.• Train and mentor new hires on point-of-sale (POS) operations and best practices in sales, customer service, and cold calling techniques.• Continuously track performance and results to meet and exceed sales goals. Show less

  • Assistant Manager

    Sept 2021 - Aug 2022

  • Mobile Associate

    Aug 2021 - Sept 2021
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  Hilton Grand Vacations

  Aug 2022 - May 2023

  Contracts Coordinator

  • Generates accurate and efficient real estate contract documents for various properties, utilizing basic information provided by sales.• Verifies data entry in company software and systems, reviewing related closing documents for accuracy.• Facilitates payments for transactions and ensures proper allocation to relevant projects.• Establishes and maintains comprehensive purchaser files.• Handles rescission and cancellations as necessary.• Prepares completed files for distribution by scanning, splitting, and reviewing them. Show less

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  Live Nation Entertainment

  Dec 2022 - now

  Security Officer

  •Provided security and crowd management services for live concerts and events at the venue.•Conducted thorough checks of guests, employees, and equipment to ensure safety and security of the premises.•Responded promptly to incidents and emergencies, such as medical emergencies, fights, and theft, and took appropriate action to resolve the situation.•Maintained constant communication with event staff, law enforcement, and other security personnel to ensure coordination during events.

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  Best Buy

  Sept 2023 - now

  •Lead & direct through acting as a key point of contact for team members, providing coaching, support, and direction during shifts.•Engage customers by addressing their issues promptly to ensure high satisfaction levels and uphold the brand’s reputation.•Ensure compliance by upholding the company policies and safety standards, ensuring the team adheres to them.•Drive sales performance by consistently meeting and exceed sales targets through effective team leadership and strategic planning.•2.2 million in Revenue FY24 Show less •Proficient in Apple products and technologies: Extensive knowledge of Apple's product lineup, including MacBooks, iMacs, iPhones, iPads, and accessories, with the ability to effectively communicate product features and benefits to customers.•Proven track record of providing exceptional customer service by understanding customers' needs, addressing inquiries, and offering personalized solutions to enhance their Apple product experience.•Adept at identifying opportunities for upselling Apple products and services, effectively communicating their value proposition, and contributing to achieving sales targets. Consistently exceeding sales goals through product knowledge and customer engagement Show less • Educated customers on the benefits and value of Best Buy membership and credit card programs, offering personalized recommendations and solutions.• Utilized product knowledge and industry insights to build strong customer relationships and provide a seamless shopping experience.• Continuously assessed customer needs, interests, and preferences, and suggest complementary products and services.• Fostered a positive, customer-centric culture by delivering exceptional customer service and support, while promoting Best Buy's brand and values.• #1 in store in Paid Memberships Oct. 23, Nov. 23, Dec. 23.• #1 in store in Revenue Oct. 23, Nov. 23, Dec. 23.• #1 in Micro-market in Paid Memberships Q4 2023.• #3 in Micro-market Revenue Q4 2023. Show less

  • Sales Supervisor

    Mar 2024 - now

  • Apple Pro Sales

    Jan 2024 - Apr 2024

  • Sales Advisor

    Sept 2023 - Jan 2024