Miebi Ebuku

Experience

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  CONSTRUCTION ECONOMIST PARTNERSHIP

  Jul 2015 - Dec 2015

  Project Intern

  • Tasked with preparation of daily and monthly progressive report, service level agreement and quality control and quality assurance checks.• Participation in site meetings, coordinating and supervising site workers for ongoing projects covering over 648sqm of land space.• Measured Bill of Quantities• Attended bid openings and site meetings

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  Brace Forward Solutions

  Jan 2016 - Jun 2016

  Information Technology Support Engineer

  • Setup desktop and peripherals and test network connections.• Test computers to ensure proper functioning of computer systems.• Network and connect computers within the organization to better communication.• Install and test desktop software applications and internet browsers.• Interact with staff on desktop problems and its solutions.

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  Novotech Works

  Oct 2018 - Mar 2020

  Network Engineer

  I was part of the team that successfully installed ATM machines for Wema Bank PLC and assigning IP addresses to all the ATMs that were deployed.* Tier 1 level support for customers with managed service support.* Deployed, configured switches, routers and access points for prospectiveclients* Negotiated equipment procurement with vendors based on client's specification* Configured various cisco switches and routers

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  Information Connectivity Solutions Limited - ICSL

  Sept 2020 - Mar 2021

  Service Desk Analyst at Information Connectivity Solutions Limited - ICSL

  Tier 1 level support for customers with managed service support.*Monitoring and incident escalation of client’s network infrastructure.* Proactive and reactive monitoring of all branches owned by Banks across the country.*Responding to all escalations via emails and phone calls.* Troubleshooting connectivity issues and link outages.

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  Hyperia Limited

  Mar 2021 - Mar 2022

  Technical Support Engineer

  • Tier 2 level support for customers with managed service support.• Monitoring and incident escalation of client’s network infrastructure.• Troubleshooting connectivity issues and link outages.• Configuring Cisco switches & routers, Ubiquity radios, Avaya & TP routers.• Executing static routes to switch between fiber and microwave links• Hardware maintenance of systems in different departments in the company

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  Cellulant

  Mar 2022 - now

  IT Help Desk Engineer

  • Creating EC2 instances and IAM user accounts for developers• Ensuring endpoint management, conducting periodic IT documentation, and collaborating with internal and external teams as needed.• Solving IT request and ensuring ticket closure within the SLA, configure endpoint for new hires during onboarding process and retrieval of endpoints during offboarding process.• Conducting routine security checks on the AWS platform by promptly applying necessary instance patches and fulfilling log requests for the operations team and developers.• Ensuring prompt response to AWS notification messages regarding instance maintenance, and effectively communicating necessary maintenance details to the service desk team, including any anticipated downtime• Performing proactive and reactive monitoring of disk usage across all UAT and production servers, while also maintaining up-to-date log rotation on the S3 bucket.• Maintain optimal server performance and ensure efficient internet connectivity within the offices located in Lagos, Nigeria, Nairobi, Tanzania, and Botswana through ongoing monitoring and maintenance.• Configure switches, routers, access points, firewalls and manage active directory software (Jump Cloud) and Google Workspace for the entire organization• Proactively monitor and optimize cloud infrastructure for cost-effectiveness and reliability• Implement security measures to protect cloud resources and data, such as access control, encryption, and data backup• Troubleshoot cloud infrastructure and application issues and recommend solutions to improve reliability and performance• Facilitate the migration of third-party services, such as 3CX and other services, to the AWS platform. Show less