Fady Naguib

Experience

• 

  LINKdotNET

  Mar 2010 - Jan 2014

  • Taking responsibility of all project technical operations during installations of new connections. (Leased Lines, Wi-Max, Wi-Fi, Fiber, 3G, DSL)• Following up with different entities (Core Engineering, Administration, Technicians...) to ensure the quality of service delivery on time.• Coordinating with other ISP’s to get the leased lines installed in their exclusive locations and handed on the NNI.• Providing the correct configurations for all hardware required for the customer solution, routers (Cisco 2900, Cisco 1900, Cisco 800), Switches (Cisco 2960, Cisco 3560), modems (Paradyne, Teledinus1421, 1431, Ethra, Hatteras Ether extenders) and others.• Delivering the solutions installed to the customer and providing an overview.• Taking responsibility of trouble tickets and ensures resolving the problem and customer satisfaction.• Installing network hardware, operating systems, and software; planning and supporting network infrastructures. Networked computers, and network devices; monitoring network performance.• Design and Implement and deliver corporate customer’s internet, dataSolutions from project initiation to project closure also explaining networking problems and solutions to customers in a clear and concise manner.• Perform professional level of troubleshooting from physical layer to RoutingLayer to solve corporate customer’s technical problems.• Provide pre-sales and post-sales technical support also Assist in preparation of proposals and solution presentations.• Maintain and support company’s LAN/WAN environment.• Rapidly establishing a good working relationship with customers and other professionals. Show less • Plans, develops, deploys tests and optimizes network and system services, taking responsibility for configuration management and overall operational readiness of network systems, especially environments with multiple operating systems and configurations, and provides troubleshooting and fault-finding services for network problems.• Plan and generate installation work orders and manuals for different installation teams which are meant to install all electrical or mechanical material inside LINKdotNET POP’s.• Monitoring Space, Power, and band width and devices capacity limitation at the network.• Forecast the upgrade plan upon sales rate and customer’s behavior. Show less

  • Enterprise Support Senior Engineer

    Feb 2011 - Jan 2014

  • Network Project Manager

    Mar 2010 - Jan 2011
• 

  Servier

  Jan 2014 - Jul 2015

  IT Specialist

  • Develop and maintain information architectures (data, application, network) ensuring theSystem is on-line daily.• Develop and monitor performance levels of software and hardware and evaluate,Recommend, and propose alternative methods of information processing.• Setup, management, and maintenance of IT-related equipment.• Management and Maintenance of VOIP network (Cisco 2900 gateway, CUCM, CUC).• Training staff with IT related equipment.. Quality assurance and control.. Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications.. Monitoring performance.. Writing test scripts/technical reports Show less

• 

  Raya Information Technology

  Aug 2015 - Dec 2018

  - Technical Understand the Scope of Work of new project, plan Manpower & Tools. - Establish the technical deliverables during the design, implementation and transition phases of the project. - Coordinate with all divisions involved including implementation team (LAN, WAN, Security and Voice), project manager & pre-sales for project related technical activities.- Technical front ending with the customer roll out plans, execution and expansions or re-schedule the implementation plan and facilitate the project technical tasks to achieve the agreed plan. - Monitor project against the technical SLA & take the corrective actions in co-ordination with the PM to keep the agreed project plan maintained.- Responsible for Project technical tasks completion Timely, Installation, Commissioning and testing the project network setup as per acceptance criteria.- Understand and friendly communicate with the clients to maintain the Customer Satisfaction during the implementation phase - Responsible for Project documentations, solution database. - Analyse, identify areas of strength as well as improvement opportunities and generate the summary of Technical Tips & Notices out from the Project history. Show less

  • Sr. Technical Project Manager

    Feb 2016 - Dec 2018

  • Senior Professional Services Engineer

    Aug 2015 - Jan 2016
• 

  Orange Business Services

  Jan 2019 - Mar 2021

  UC Project Manager

  Project management role with full end-to-end responsibility to deliver and control results, time, resources and quality for all Voice and Video orders which include Contact Center, Audio Conference, FCC, Business Talk VOIP, B2GasS, BTOI, LVS.

• 

  Mideast Communication Systems-MCS

  Apr 2021 - Mar 2022

  Project Manager

   Provide Management Reports. Establish Project Governance Structure. Manage assigned projects from initiation to closure. Manage assigned Proof of concepts (POCs) from initiation to closure. Coordinate with internal resources and third parties/vendors for the flawless execution of projects. Develops comprehensive project plans to monitor and track progress. Creates and maintains comprehensive project documentation. Meets budgetary objectives and make adjustments to project constraints. Reuse & Share Project Learning and Knowledge. Show less

• 

  TurnDigital

  Apr 2022 - Feb 2023

  Senior Project Manager
• 

  Dsquares

  Nov 2022 - now

  Senior Project Manager
• 

  _VOIS

  Sept 2023 - now

  Sr. Project Manager

  - Act as project/delivery manager where you will build, lead, motivate, direct and support the cross-functional project delivery team by developing a clear vision of successes and nurturing strong relationships and trust within the team – lead from the front, keeping the team informed, Identify all stakeholders, suppliers and delivery functions at kick off, build strong relationships that are nurtured and constantly reassessed through lifecycle-Build a motivated and effective project delivery team and sense of purpose and accountability to deliver for our customers - Communicates the High Level Vision for the project/ program and the customers “desired” future state. Designs the delivery capability to deliver the program- Creates a detailed project/program plan, using Transformational Flows, identifying the resources required, project interdependencies and critical path, including all the activities that the business need to do to prepare for new technical or business components identifying the projects within the Program plan- Create cost estimated for the business- Formulate and manage stakeholder communications plans- Forecast and manage the resource supply and demand throughout the lifecycle of the project/program (colleagues, technology, financial)- Manage stakeholder engagement and work effectively with a wide range of customer-obsessed internal stakeholders; understanding and supporting their business goals whilst maintaining the Vodafone strategic and commercial position- Drive improvements in delivery through innovation and continuous improvement Innovation , Change Management , Risk/Issue Management- Defines the project Risk & Change strategy. Maintaining regular risk management and mitigation planning, ensuring all stakeholders are fully informed of risks and potential impacts Maintain effective change management process Show less