Miguel Polanco

Experience

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  EXPRESS

  Oct 1997 - Jun 2004

  Co Sales Manager

  • Implemented innovative plan to improve efficiency in our stockroom that drive revenue from $8,000,000 to close to $10,000,000 volume clothing store.• Evaluated and interviewed and hired over 25 associates and administrative personnel across functions.• Directed Sales and Customer services by increasing associates morals, and by creating outstanding customer experiences to our customers.

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  FedEx Office

  Jun 2004 - Sept 2006

  Site Manager

  • Planned and executed Jacob Javits Convention Ct copy, print and shipping sales by reaching customers prior their shows by canvassing them by e-mail, personally or phone. • Coordinated cross functional team ( Sales, Creative/Productions, Strategic planning) across the center to increase and improve Sales performance• Coordinated payroll and staff scheduling by having the right associates at the right productive areas and staffing accordingly to Sales forecasting keeping overtime under control. Show less

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  Staples

  Sept 2006 - Nov 2011

  Operations Manager

  • Directed store inventory by delegating new system of maintain control of our products, reducing store shrinks % significantly in the last 2 years.• Provided support mainframe to Sales manager by increasing our Sales by improving the visual aspect of the store and by merchandising the different dept of the store accordingly to the retail seasons.• Incorporated feedback from associated of how to improve our working process by listening to new ideas to achieves the goal given by company at current fiscal year.• Provided assistance to the GM in hiring, scheduling and overseeing various HR functions and company policies over a $10,000,000 volume store.• Transformed "difficult" customers into loyal, by leveraging strengths in excellence customer service delivery and ability to find win-win resolutions. Show less

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  The Home Depot

  Dec 2011 - Dec 2013

  Operations Manager

  • General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store’s in-stock position, and maintaining an appealing and organized store appearance• Supervising the front end processes involving sales and return transaction as well as special lot support.• Overseeing the back end processes including receiving, freight and PL controls• Business Analysis and Merchandise Planning initiatives to including driving department profitability through analysis of sales trend store Volume of $ 92,000,000.00 annually. Show less

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  BJ's Wholesale Club

  Nov 2013 - now

  Senior Operation Manager

  • Assist in determining best practice for communicating priorities and sales opportunities to team• Identify and develop action plans for team using a rolling three month performance objective method• Build and execute strategic merchandising and operational initiatives to maximize profits and increase customer satisfaction• Develop and implement sales plans highlighting key opportunities and provide resources and tools to facilitate successful selling techniques and best practices in a $140,000,000 annually volume Sales Store.• Effectively communicate expectations to the team and evaluate successful sales approaches Show less