Lien Pham

Experience

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  Wall Street Securities Ltd

  Jul 2010 - Apr 2011

  Financial Analyst

  • Analyzed Vietnam’s economy and financial market; produced financial reports and articles

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  Community Finance Resource Center

  Apr 2015 - Apr 2016

  • Re-defined operating strategies by developing a holistic framework of goals, outcomes, and change initiatives, laying foundation for more well-rounded program planning and implementation. • Spearheaded first BDS unit by defining vision, assessing needs of target segments and creating proposals for improving livelihood and income of 2,000 poor women and farmers, successfully raising $250K.• Re-designed operational strategy for 2 ailing agriculture cooperatives by instilling new management practices, building new distribution systems and increasing brand awareness, lifting profit by 50% .• Co-founded and managed first microfinance branch by acquiring new borrowers, training field officers and building relationship with local government, achieving profitability in first 2 years.• Established and maintained national and international partnerships, bolstering CFRC’s reputation as well as its access to funding and talents. • Crafted communication strategy to promote CFRC more effectively by designing and running new website and producing newsletters and annual reports, driving 300% increase in website traffic. Show less

  • Business Development and Communications Officer

    Jun 2011 - Apr 2016

  • Deputy Unit Manager

    Apr 2015 - Dec 2015
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  Kelley School of Business at Indiana University

  Aug 2016 - May 2018

  MBA

  • Devised go-to-market strategy for Fortune 500 CPG company by performing landscape assessment and analyzing customer buying patterns, estimating $78M in incremental revenue.• Led non-profit consulting project in India as part of Kelley’s global experience program - GLOBASE 2017, recommended expansion strategy for client’s women empowerment programs.• Elaborated new communications plan for a local social enterprise in Bloomington as a Board Fellow, boosting public awareness and engagement.• Vice President, Net Impact Kelley MBA Chapter – Organized events to promote students’ understanding and involvement in sustainability and social responsibility programs. Show less

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  The Hatchery Chicago - Food Business Incubator

  May 2017 - Jul 2017

  Business Development Intern

  • Designed digital marketing strategy for food start-up by analyzing customer transaction data and building business intelligence insights, aiming at harnessing Click-Through-Rate by 1% and Retention Rate by 5%.• Consulted 60 entrepreneurs on marketing decisions by providing market insights and forecasts, enhancing their productivity and profitability levels.

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  Education Pioneers

  Jun 2018 - Aug 2018

  Education Pioneers Fellow at Phillips Academy Andover

  Selected from thousands of top graduate students and professionals for the Education Pioneersleadership development program. As a Data Fellow at Phillips Academy Andover, I provided leadership in the development of comprehensive data strategies for 4 Outreach programs to measure impacts, and acted as the project manager to oversee this work.

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  Institute for Vietnam Initiatives - IVI

  Sept 2018 - Feb 2024

  Vietnam Initiative is a global hub for research, capacity building and solution creation in development policy for Vietnam.I oversee daily operations and coordinate research and consulting projects, including:• Led the operations of Vietnam Patient Satisfaction Index (PSI) survey on 60 public hospitals nationwide, promoting accountability and service quality in public hospitals throughout Vietnam.• Advised the Office of Government in building a Government Reporting Information System.• Coordinated a USAID-funded project on capacity building for senior local and national civil servants. Show less

  • Director

    Nov 2022 - Feb 2024

  • Deputy Director

    Sept 2018 - Dec 2022