Claudia Arana

Experience

• 

  IBM

  Nov 2000 - Nov 2003

  Software Development Engineer Test Lead

  - Main responsibilities:- Provide Improvement Feedback during the Project Testing Process- Review relevant initiatives and project-related documentation.- Prepare comprehensive informational reports covering planning, scheduling, progress, risks, etc.- Act as a reviewer and approver for Release Test Plans.- Design and develop test cases based on Requirements and Design documentation.- Execute test cases throughout the testing lifecycle, particularly during the functional verification phase.- Report and track defects throughout the Release process. Show less

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  IBM

  Jan 2004 - Feb 2009

  Team Leader - z/OS Unicode Services Support (L2/L3)

  Main Responsabilities:- Responsible for providing customer support related to z/OS Unicode Services.- Track and record data entry of tickets (problems) and APARs (defects), proactively deliver weekly status updates and escalate issues to managers promptly when necessary.- Creation of weekly defect reporting plans to ensure timely fulfillment of customer agreements.- Assignation of defects to the appropriate developers responsible for the failing components.- Oversee the creation and delivery of fixes to customers as quickly as possible.Coordinate the deployment of final PTFs between customers and managers.- Manage considerations and risks associated with defects requiring rollback to previous releases in the field.-Classify defects using the ODC (Orthogonal Defect Classification) tool.- Track and manage defects using Problem Management resources. Show less

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  Tata Consultancy Services

  Jul 2009 - Feb 2010

  Softwaree Testing Team Lead

  Main Responsabilities:- Serve as Test Leader for a key application used at Bank of America.- Participate or Facilitate technical discussions between Business Analysts, developers, and other test leaders (nearshore and offshore).- Plan and estimate human resources and budget requirements for testing activities of my project.- Develop forecasts related to releases and manage all aspects of the assigned application.- Create key documents including Test Plans, Scenarios, and Scripts for execution by the test team in India.- Lead the application testing efforts and provide detailed tracking reports to the BOA team in North America. Show less

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  Cognition+

  Mar 2010 - now

  Possess considerable knowledge of work policies and procedures within the Quality Assurance domain, enabling the setting of service priorities, understanding how tasks and activities impact other functions or areas, and executing complex procedures that require analysis and interpretation.In response to system enhancements and developments. Responsible for updating automated test scripts to incorporate implemented fixes and changes.

  • Client Success Manager

    Sept 2024 - now

  • Quality Assurance Manager

    Mar 2021 - Sept 2024

  • Team Lead QA Software Engineer

    Jul 2017 - May 2021

  • Quality Assurance Software Engineer

    Mar 2010 - Jun 2017