Brendon Menezes

Experience

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  Oberoi Hotels & Resorts

  Jun 2007 - Jan 2011

  Steward
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  Trident Hotels

  Jan 2011 - Sept 2011

  Banquet Sales Assistant
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  Mövenpick Hotels & Resorts

  Sept 2011 - Aug 2013

  Food and Beverage Executive
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  Vivanta by Taj M.G. Road Bangalore

  Aug 2013 - Nov 2015

  Restaurant Manager

  As Restaurant Manager, responsible for running a 24/7 restaurant operation for Café Mosaic. Provided thrust to a large team of 30-members. Increased revenue earning - a 30% jump in profits by organizing special events. Promoted to Restaurant Manager for superior deliverables.Raised the customer satisfaction scores by 25% - In-room dining department. Built a customer-focused culture ensuring positive experience backed with customer loyalty programs.

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  Marriott International

  Dec 2015 - Jun 2019

  As Manager, Sales, propelled sales and promotional activity related to hotel business, outdoor catering events and other social activities. Played a key role in hosting ‘Partner in Excellence’ events and engaged with wedding planners with best results – Triggered a boost in social events by 10%. Chosen to head a five member team with an excellent track of exceeding sales expectations and targets.Secured a great market presence and quickly positioned the hotel within a short span. Secured 120% target in outdoor catering segmentClosed INR 19 lakhs worth of revenue in a single event Recognized as ‘Manager of the Quarter’. Show less As Event Manager, attracted and ignited surge in business with up selling and cross selling of interesting spots/locations and restaurants. Struck the right chord with various customers providing key support in organizing and executing several events/conferences. Headed a three –member team. Powered a New Year Eve event that generated INR 60 lakh of revenue – a quality driven operation. Trained and equipped teams to persuade customers to operate an innovative Marriott app - achieving 98% usage in a short period of 8 months of taking over the position. Show less

  • Sales Center Manager

    Mar 2018 - Jun 2019

  • Event Manager

    Mar 2017 - Feb 2018

  • Banquet Manager

    Dec 2015 - Feb 2017
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  RMZ

  Jun 2019 - Feb 2020

  Manager(Services)

  As Manager, Services, held responsibility for operational revenues valued at INR 1.9 crores/month.Achieved major breakthroughs bringing about operational changes. Charged with accountability for two teams - eight food courts across the Company and Food & Beverage Services at the Head office. Led a five member team at Head office besides directing eight food court Managers and executives. Drew-out robust Standard Operating Procedures (SOPs) incorporating stringent quality measures. Charted-out extensive documentation for all projects including inventory backed with thorough quality checks.Initiated strategic tie-ups with specific vendors and ensured profitable and productive operations. Brought down costs considerably with credible gains - a solid pricing/menu structure. Saved INR 1.8 lakh annually by investing in sustainable and alternative methods. Show less

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  Alliance University

  Jun 2021 - now

  Executive Assistant to the Pro-Chancellor