Vasantha Kumar S

Experience

• 

  Amazon

  Sept 2013 - Jan 2018

  Catalog Specialist

  Handled Organic search relevance quality team for US/UK/IN Marketplace.• Has expertise in the process/function. Defines processes to execution. Independently handles complex projects/task.• Responsible for productivity, quality, and coverage metrics goals.• Executes important tasks/activities independently.• Identifies day-to-day operational problems and suggests tactical solutions.• Analyses data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions.• Establishes key reporting/MIS for functional area and provides report to senior management/ stakeholders at process level.• Executes process-wide priority projects to improve operations performance in association with the operations team.• Plan capacity and commits to volume by managing resources, queue, shift management, cross training and leave management. Reports fluctuations in key metrics and communicates to key stakeholders with a plan of action.• Understands performance/leadership bar and applies it to team building activities/hiring decisions. Develops processes or tool components with documented SOPs for new processes or activities undertaken by the function.• On hiring front participated in 25 hiring event and got 11 hire calls. Worked with HR in maintaining the hiring event smoothly. (Hire and develop the best). Show less

• 

  Flipkart

  Feb 2018 - Jun 2018

  Senior Executive Catalogue

  Worked on item boosting/categorisation/CTR improvement of top FSN's in Search Ops Team for Indian marketplace

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  RedMart

  Jun 2018 - Feb 2020

  Executive Merchandising Support

  *Worked on item creation/categorisation/updates for Food Cupboard.Working closely with CM/AM/sellers for good customer experience.*Worked on Lazada Categorisation 30k non leaf listings.Participated in Pre UAT and UAT for Lazada Redmart Integration.Completed all the use cases and also supported other team. Onsite to Singapore twice.

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  Lowe's India

  Mar 2020 - now

  Team Lead

  *Responsible for leading a team of analysts in configurable space pertaining to Lowes.com.*Jira/Power BI/Service Now dashboard creation.*Item management migration UAT.*Stakeholder,forecast,team and workflow management.*Experience working in kanban board/sprints.*Experience in Product life cycle, managing vendor/supplier relationship.• Training and process document for the team. Publish monthly dashboards.• Responsible for work allocation and report accuracy percentage. Work towards achieving individual goals• Responsible for synchronizing and coordinating with internal and external business team to fully onboard and maintain products.• Responsible for thought leadership regarding minimum viable product attribution to optimize product information that enables consumer confidence in making a buying decision.• Manages communication between Suppliers and Merchants as it pertains to product information and item lifecycle• Researches industry best practices regarding item data management and provides recommendations to leadership.• Responsible for proactively monitoring and communicating item onboarding volume and providing metrics and risk mitigation on item health and progress.• Partners with the right teams for any issues needing resolution• Supports in the execution of efforts to put new processes in place to enhance ability to maintain the library of items.• Responsible for understanding the merchandising process and causes/reasons for item status changes as well as other actions taken against items related to pricing/markdowns, promotions, inventory availability, and fulfillment.• Monitors various product feedback mechanisms, such as customer reviews and complaints regarding product quality.• Establish, maintain, and communicate metrics that provides clear visibility to leadership. Show less