Isha Patil

Experience

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  Cubicle Crew Pvt Ltd

  Sept 2016 - Nov 2017

  Java Developer
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  ETL Hive

  Sept 2017 - Nov 2017

  Data Science Trainee

  • Implemented supervised and unsupervised machine learning techniques on complex real-world data sets.• Developed a Credit Risk Data Classifier by performing data cleaning, feature selection, model selection and evaluation to find the best predictor model for loan data.

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  E-Zest Solutions

  Sept 2017 - Nov 2017

  Business Analyst Intern

  • Increased the efficiency of 'SmarterMe' mobile app for CRM by adding features to integrate and access data on a single platform based on client needs.• Increased sales marginally by implementing predictive modeling and visualization techniques to analyze customer data to help better understand client demands and needs, built test cases, performed testing for progress tracking, functionality verification.

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  Amgen

  Feb 2018 - Feb 2020

  Graduate Intern

  • Implemented a PoC (Proof Of Concept) for database access provisioning system for new users. • Automated and streamlined the access provisioning processes to address 3 major compliance issues thereby reducing application development time from 10 to 5 weeks and 24*7 support staff necessity by ~ 50%. • Implemented XGBoost and CatBoost on sales data for physician prescription prediction to increase accuracy to 87%.

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  USC Auxiliary Services

  May 2018 - Jun 2019

  Student Worker

  • Customer service representative for USC Housing. • Handled customer service front desk and work-orders

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  Amazon

  Mar 2020 - Mar 2023

  Alexa AI - Natural Language Understanding-Automated a service pipeline to be fully CI/CD, reducing manual intervention by ~50% and enabling ongoing flow of features and bug fixes saving time-to-deployment by 50%.-Proposed and implemented short-term and long-term solutions to avoid recurring operational activities thereby improving team productivity, reducing the number of over-SLA tickets by ~40% saving ~10 hours of developer bandwidth every month.-Worked on operational readiness of a ML model building service by adding relevant metrics, alarms and creating a monitoring dashboard resulting in reduced discovery time in case of fatal events and service breakdown.-Supported the operation and maintenance of multiple mission-critical Alexa services, participated in primary and secondary oncall rotations and peak readiness activities. Show less Alexa - Multi-agent platform-Participated in the development of a scalable architecture to onboard and enable multiple third party agents onto Alexa by introducing two new services catering to a variety of custom agent introduction, provisioning and de-provisioning capabilities.-Collaborated with cross-disciplinary engineers to conceive, propose, implement, test and deploy design changes for a first-time-user-experience video rendering feature for an external customer by integrating Alexa 1P skill with customer’s 3P skill rendering an interactive video.-Designed and implemented a feature to determine customer’s device eligibility for multiple simultaneous wake words by integrating capability checks upfront while ensuring no additional latency, impacting ~0.1% of Alexa peak audio traffic.-Conceptualized and implemented a feature enhancement to enable Alexa customers to view and manage their voice history on Alexa companion app, for interactions with agents powered by Alexa - eg: Samuel Jackson. Show less Alexa - Request orchestration platform. -Reduced P50 and P90 latency by 20 and 23ms respectively by migrating an API call that fetches the expected agent to handle the request flow.-Eliminated duplicate service calls by implementing a central single-threaded solution to determine the required service calls upfront in a sequential fashion as opposed to duplicate calls leading to additional avoidable TPS.-Worked on bug fixes and operational enhancements like replacing current API calls and creating metrics for Alexa’s request orchestration tier-1 service responsible for managing the request flow through Audio Speech Recognition, NLU, routing and gateway services, skills and speechlets renderingresponses to customers. Show less

  • Software Development Engineer

    Jun 2022 - Mar 2023

  • Software Development Engineer

    Dec 2020 - Jun 2022

  • Software Development Engineer

    Mar 2020 - Dec 2020
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  Fidelity Investments

  Mar 2023 - Sept 2024

  Senior Software Engineer

  -Customized platform features tailored for new Fidelity customers within their initial 30-day period, optimizing user experience and engagement.-Enhanced platform functionality by introducing new email templates and integrating tax information to streamline user processes.-Managed end-to-end feature development process, including database updates, development testing, and UI/UX testing using tools such as Swagger, Postman, and Jenkins.-Pioneered the launch of OptionsPlay, a new feature designed to enrich the experience of Fidelity customers.-Provided critical operational support by troubleshooting and resolving issues with broken pipelines and End-of-Life (EOL) Jar files.-Offered on-call support to address urgent issues and maintain uninterrupted platform operation. Show less