Srdjan Savcic

Experience

• 

  St.George Bank

  Sept 2011 - Dec 2016

  * This team consists of 10 bankers who have recently joined the Customer Contact Centre. I have actively participated in the bankers learning in classrooms to assist with front line knowledge.* Displaying role model behavior by living the Westpac Group values that I instill in my team.* First year attrition is a major focus of the role, ensuring bankers are engaged and are meeting all KPI’s, managing effectively, coaching, motivating team members, driving sales, meeting deadlines, compliance requirements, and managing performance issues. Show less * The Work @ Home Team consisted of 10-12 bankers working remotely and handling a range of skills including Lending Solutions, Consumer Solutions, Lending Connect, and Consumer Connect. (Cross-skilled team)* Key element of the role included building and maintaining stakeholder relationship such as IT Management and CCC Support to ensure our remote systems were up to date to support bankers.* Strong focus on staff engagement, driving sales, motivating staff, supporting staff, producing/ analyzing reports, meeting/exceeding KPI’s & benchmarks were a significant part of my role. Show less

  • Team Manager - Consumer Solutions

    Oct 2015 - Dec 2016

  • Team Manager - Consumer Connect

    Jan 2015 - Oct 2015

  • Team Manager - W@Home Team

    Feb 2014 - Jan 2015

  • Customer Experience Coach

    Dec 2012 - Apr 2014

  • Contact Centre Consultant Banking & Finance

    Sept 2011 - Dec 2012
• 

  Westpac Group

  Dec 2016 - Dec 2018

  Marketing Manager

  •Ensuring that customers understood what was required of them once they took out a new product, help them recognise the value of that product in helping them achieve their goals, and address any issues they might have early on in their journey.• Working in Agile sprints & Methodologies to drive main financial instituion behaviour in new consumer transaction and home loan customers. Executing omni-channel customer journeys via test and learn initiatives, measuring and understanding performance, and optimising programs to drive results.• Created a CRM onboarding journey targeting customers who have recently settled on a home loan and customers who’ve opened up a new business banking account, to ensure they are well equipped to utilise their accounts to the full potential.• Day to day tasks included managing and coordinating marketing campaign creative, leading market research efforts to uncover customer desirability , and liasing with creative agencies. Show less

• 

  Allianz

  Feb 2019 - Jun 2019

  Marketing Specialist

  • Developed & maintained campaign briefs for new and existing activities including creative & customer data targeting data requirements.• Assisted the Senior Marketing Manager to develop customer communcations engagement strategy.• Worked with creative agencies to bring customer insights into customer communcations.• Managed the day to day execution of direct marketing campaigns such as EDM’s & SMS including setting upcampaigns, proofing and executing within our campaign platforms.• Worked with external agencies managing campaign platforms to set up and execute campaigns. Show less

• 

  WooliesX

  Dec 2019 - Dec 2020

  Direct Marketing Manager
• 

  VGW

  Mar 2021 - now

  • Product Manager

    Jul 2024 - now

  • Senior Marketing Specialist

    Jan 2022 - Jul 2024

  • Loyalty Marketing Specialist

    Mar 2021 - Jan 2022