Juel Hood

Juel Hood

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location of Juel HoodOak Lawn, Illinois, United States

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  • Timeline

  • About me

    Vice President, Delivery Operations at NewRocket

  • Education

    • Illinois State University

      1986 - 1990
      B.A. Business Management Business

      Activities and Societies: Alpha Gamma Delta Played Oboe in High School and toured Europe with the American Ambassador Band.

  • Experience

    • ADP

      Aug 1993 - Aug 2005

      Responsible for client relationships, managing day-to-day processing, and large projects. Managed client teams, annual SAS70 audits, and recruiting. Developed and facilitated new hire training in a class room environment.

      • Director of Operations, Retirement Services

        Aug 1993 - Aug 2005
      • New Hire Trainer

        Aug 1993 - Aug 2005
    • Symbio

      Jun 2008 - Sept 2010

      Managed original implementation and subsequent implementations from acquired companies. Designed tabs, created Salesforce processes for marketing campaigns, provided internal training, created management and board reports. Coordinate US marketing campaigns for a global outsourcing company. Managed integration, additional training, and report creation for new CRM tool, Salesforce. Responsible for mass email campaigns, telemarketers, newsletter, trade show attendance, award applications, and designed and wrote practice area collateral.

      • Saleforce Administrator

        Jun 2008 - Sept 2010
      • Marketing Coordinator

        Jun 2008 - Mar 2010
    • Luxent (formerly Alternative Technology Solutions)

      Jun 2010 - May 2016

      Senior Salesforce Consultant focused on complex integrations with ERP and new implementations. Managed multiple projects and worked directly with developers and team of consultants. - Responsible for gathering business requirements, designing a solution, and managing implementation team. - Led and documented business requirement meetings with customers - Wrote business requirements for developers and implementation team - Led weekly SCRUM meetings with project team - Completed configuration, data migration, report building, and Salesforce optimization - Created training curriculum, training classes, and videos for Salesforce users and admins Show less

      • Director of Salesforce Practice

        Apr 2013 - May 2016
      • Senior Salesforce Consultant

        Jun 2010 - Apr 2013
    • EnablePath

      May 2016 - Jul 2017
      Engagement Manager
    • RelationEdge

      Jul 2017 - Jan 2019
      • Vice President Service Delivery

        Jan 2018 - Jan 2019
      • Director of Service Delivery East

        Jul 2017 - Jan 2018
    • Rackspace Technology

      Jan 2019 - Aug 2021
      Vice President of Delivery at Rackspace
    • Highmetric

      Aug 2021 - Aug 2021
      Vice President of Delivery at Highmetric
  • Licenses & Certifications

    • Salesforce.com Certified Administrator

      Salesforce.com
      Aug 2011
    • Steel Brick Brown Belt

      Salesforce
      Aug 2016
    • Salesforce.com Certified Sales Cloud Consultant

      Salesforce.com
      Jan 2012