Juel Hood

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Oak Lawn, Illinois, United States

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Timeline
About me
Vice President, Delivery Operations at NewRocket
Education
- Illinois State University
  1986 - 1990
  B.A. Business Management Business
  Activities and Societies: Alpha Gamma Delta Played Oboe in High School and toured Europe with the American Ambassador Band.
Experience
- ADP
  Aug 1993 - Aug 2005
  Responsible for client relationships, managing day-to-day processing, and large projects. Managed client teams, annual SAS70 audits, and recruiting. Developed and facilitated new hire training in a class room environment.
  - Director of Operations, Retirement Services
    Aug 1993 - Aug 2005
  - New Hire Trainer
    Aug 1993 - Aug 2005
- Symbio
  Jun 2008 - Sept 2010
  Managed original implementation and subsequent implementations from acquired companies. Designed tabs, created Salesforce processes for marketing campaigns, provided internal training, created management and board reports. Coordinate US marketing campaigns for a global outsourcing company. Managed integration, additional training, and report creation for new CRM tool, Salesforce. Responsible for mass email campaigns, telemarketers, newsletter, trade show attendance, award applications, and designed and wrote practice area collateral.
  - Saleforce Administrator
    Jun 2008 - Sept 2010
  - Marketing Coordinator
    Jun 2008 - Mar 2010
- Luxent (formerly Alternative Technology Solutions)
  Jun 2010 - May 2016
  Senior Salesforce Consultant focused on complex integrations with ERP and new implementations. Managed multiple projects and worked directly with developers and team of consultants. - Responsible for gathering business requirements, designing a solution, and managing implementation team. - Led and documented business requirement meetings with customers - Wrote business requirements for developers and implementation team - Led weekly SCRUM meetings with project team - Completed configuration, data migration, report building, and Salesforce optimization - Created training curriculum, training classes, and videos for Salesforce users and admins Show less
  - Director of Salesforce Practice
    Apr 2013 - May 2016
  - Senior Salesforce Consultant
    Jun 2010 - Apr 2013
- EnablePath
  May 2016 - Jul 2017
  Engagement Manager
- RelationEdge
  Jul 2017 - Jan 2019
  - Vice President Service Delivery
    Jan 2018 - Jan 2019
  - Director of Service Delivery East
    Jul 2017 - Jan 2018
- Rackspace Technology
  Jan 2019 - Aug 2021
  Vice President of Delivery at Rackspace
- Highmetric
  Aug 2021 - Aug 2021
  Vice President of Delivery at Highmetric
Licenses & Certifications
- Salesforce.com Certified Administrator
  Salesforce.com
  Aug 2011
- Steel Brick Brown Belt
  Salesforce
  Aug 2016
- Salesforce.com Certified Sales Cloud Consultant
  Salesforce.com
  Jan 2012