Lenis Wilson-Ogasawara

Experience

• 

  Phnom Penh House

  May 2003 - Sept 2006

  Shift Manager / Server

  •Interviewed candidates for serving positions and passed on the qualified to manager •Trained new servers on delivering punctual enthusiastic customer service in a busy atmosphere•Worked closely with managers to revise menus for new locations •Supervised catering orders to make sure it is exact to client’s request•Handled inventory and monetary transactions for successful business operation

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  San Francisco District Attorney's Office

  Sept 2006 - Sept 2007

  Intern

  •Interpreted and recorded 50 police reports per day about victim/elder abuse•Aided victims with filing of “Victims of Crimes Compensation Program” claims•Collaborated closely with Adult Protective Services to bring abuser to justice•Planned outreach events that were critical to inform the public of elder abuse •Provide the resources and safe atmosphere to help the victims vocalize their issues

• 

  Mikuni Restaurant Group, Inc.

  Apr 2009 - Oct 2009

  Server

  •Effectively helped the team open the restaurant at a new location •Provided prompt excellent customer service in a fast paced environment•Management of large cash and credit card transactions•Skillful multitasking with accuracy and speed

• 

  Enterprise Rent-A-Car

  Jan 2010 - Jun 2010

  Management Trainee

  •Created and completed contracts worth between $30-$2000 dollars •Up-sold protection plans by using sales techniques •Performed call-backs to collect on accounts receivable •Maintained accounts by making sure they are fully satisfied with our services •Acquired new accounts by marketing weekly •Completed “phase training” to become assistant manager

• 

  Franklin Templeton Investments

  Oct 2010 - Feb 2013

  Customer Service Associate

  •Accurately and timely processed shareholder and broker requests to invest, liquidate, exchange or transfer shares worth up to $1 million through use of multiple computer applications while monitoring time-sensitive transactions in a fast paced call center•Effectively discussed company fund information, industry and IRS regulations, compliance requirements, company policies, and ensuring orders received complied with Anti-Money Laundering regulations•Responsible for mentoring 6-10 new hires per quarter in a professional, intelligent, and organized manner•Assisted Customer Operations daily with processing of mailed in monetary transactions •Consistently exceeded monthly quality customer service quotas during high volume season Show less

• 

  Keller Williams Realty

  Feb 2013 - Feb 2016

  Broker Associate

  • Prospect for clients by door knocking and hosting open houses• Diligently investigate clients’ needs, show property, advertise listings, and compare similar properties to determine competitive list or offer price• Advise clients on current market conditions and legal requirements of specific sale and local ordinances• Skillfully and carefully prepare client contracts and supplemental legal documents• Present offers and negotiate terms to satisfy both parties• Coordinate and closely supervise lending, inspections, and escrow procedures to ensure a smooth transaction Show less

• 

  Zenni Optical

  Aug 2014 - Oct 2015

  Marketing Coordinator

  • Manage priorities by communicating project goals and expectations between vendors, internal management, designers, merchandising team, and IT team.• Project coordinate by assigning tasks and deadlines through use of collaboration tools and multiple calendars• Collaborate with team leaders to set expectations for deliverables, provide timely feedback, information and direction to internal teams and external vendors while diplomatically managing expectations• Review art files with team leaders and managers, track revisions and feedback, get necessary assets to vendors and internal team to make sure campaign is on schedule• Provide status reports of project milestones to managers and resolve any issues throughout the lifecycle of project• Effectively communicate with customer service team to ensure smooth launch of promotions Show less

• 

  Constellation Brands

  Nov 2015 - now

  • Maintain strong relationships with client group employees and leaders by conducting daily walk-throughs of production areas • Provide HR support to employees of all levels in client group, including sensitive/confidential matters such as employee relations, benefits/compensation, and employee development/coaching • Drive recruiting for non-exempt and seasonal hires by assisting in job description creation, job posting, interviewing, and hiring• Manage Napa’s internship program by utilizing universities for local interns and external vendors for international interns (assist with internal and external processing and local assimilation)• Provide proper onboarding experience for exempt, non-exempt, interns, and seasonal employees for Napa sites• Work cross-functionally to accurately update/process employee hires, promotions, transfers, and terminations• Partner with Benefits to manage and process employee disability, leave information, and open enrollment• Run and analyze ad-hoc reports from HRIS for employee data or compensation to support HR Manager/Director • Assist with creating and/or delivering compliance and/or informational trainings to client group• Prepare, organize, and maintain I-9 records, employee personnel files, discipline documentation, and update legal postings • Support HR Manager/Director with preparation to execute business strategies, goals, or initiatives and ensure alignment across sites in Operations Show less • Served as point-person for both internal and external customers, guaranteed all requests are timely and fully addressed• Supported the General and Operation Managers with preparation of correspondence, reports, spreadsheets, PowerPoint slides, scheduling, purchase orders, and capital project schedules• Managed and processed environmental requirements for facility to ensure compliance at the city, county, and state levels• Assist colleagues with use of computer programs such as Workday, Concur, Kronos, OpenBar, and RedBrick Health• Worked closely with various departments to plan, coordinate, and execute facility events Show less

  • Human Resources Generalist

    Apr 2017 - now

  • Production Assistant

    Nov 2015 - Apr 2017