DARREN HALE

Experience

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  Colliers Peugeot

  Sept 2002 - Mar 2006

  Vehicle technician

  • Carrying out servicing• New Vehicle Preparation Inspections• Vehicle Recalls• In-depth diagnosis for vehicle faults and assisting in the parts department duties.

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  PSA Peugeot Citroën

  Mar 2006 - Jan 2008

  Senior Technician

  • Identifying and rectifying in-depth faults on company and customer vehicles• Carrying out recalls• Testing and overhauling automatic gear boxes• De-fleeting electric vehicles• Providing on the job training and supervision to company apprentice.

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  Groupe PSA

  Mar 2008 - Nov 2024

  *Maintain warranty budgets and monitor dealer activity to effectively manage Warranty costs. *Manage Warranty Assessor team. *Analyse Warranty cost and identify where action is required.*Provide support & reports to field colleges.*Manage the Material Return Centre ensuring parts replaced under Warranty are the responsibly of PSA and are replaced due to manufacturing defects only.*Provide technical support to colleges ensuring correct decision making.*Manage external relationships with other manufacturers supplying direct warranty Show less • Assessing warranty repairs for Peugeot and Citroen to ensure the issue is a manufacturing defect and the repair is carried out correctly. • Managing regions of dealers to ensure they fall in line with the company’s expectation and identifying the reasons where this is not possible• Identifying trends.• Training & coaching dealers to understand the companies policies and procedures, helping them to find the best ways to implement procedures within their dealership and visiting dealers when needed to help on a one to one basis.• Receiving and answering dealer’s enquiries for any issues they may have.• Aiding to find leaner, clearer and more cost effective procedures for our dealer networks. Show less

  • Manage Technical Centre Operations

    Oct 2020 - Nov 2024

  • Uk Warranty Manager

    Jun 2017 - Oct 2020

  • Warranty Platform Supervisor

    Oct 2014 - Jun 2017

  • Warranty Assessor

    Jan 2010 - Oct 2014

  • Technical Assistance Specialist

    Mar 2008 - Jan 2010
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  Stellantis

  Jul 2024 - now

  Regional Aftersales Manager

  Manage and coach all Stellantis Brands on Aftersales process and operating standards. Providing improvement planning, on process and operational standards.- Support NPS objective for each market area.- Support Retailer training standards and operational standards.- Provide support and guidance to improve efficiency and profitability