DARREN HALE

DARREN HALE

Vehicle technician

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location of DARREN HALEWest Midlands, England, United Kingdom

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  • Timeline

  • About me

    Manage Technical Centre operations at Groupe PSA

  • Education

    • Great Barr GM school

      1997 - 2002
  • Experience

    • Colliers Peugeot

      Sept 2002 - Mar 2006
      Vehicle technician

      • Carrying out servicing• New Vehicle Preparation Inspections• Vehicle Recalls• In-depth diagnosis for vehicle faults and assisting in the parts department duties.

    • PSA Peugeot Citroën

      Mar 2006 - Jan 2008
      Senior Technician

      • Identifying and rectifying in-depth faults on company and customer vehicles• Carrying out recalls• Testing and overhauling automatic gear boxes• De-fleeting electric vehicles• Providing on the job training and supervision to company apprentice.

    • Groupe PSA

      Mar 2008 - Nov 2024

      *Maintain warranty budgets and monitor dealer activity to effectively manage Warranty costs. *Manage Warranty Assessor team. *Analyse Warranty cost and identify where action is required.*Provide support & reports to field colleges.*Manage the Material Return Centre ensuring parts replaced under Warranty are the responsibly of PSA and are replaced due to manufacturing defects only.*Provide technical support to colleges ensuring correct decision making.*Manage external relationships with other manufacturers supplying direct warranty Show less • Assessing warranty repairs for Peugeot and Citroen to ensure the issue is a manufacturing defect and the repair is carried out correctly. • Managing regions of dealers to ensure they fall in line with the company’s expectation and identifying the reasons where this is not possible• Identifying trends.• Training & coaching dealers to understand the companies policies and procedures, helping them to find the best ways to implement procedures within their dealership and visiting dealers when needed to help on a one to one basis.• Receiving and answering dealer’s enquiries for any issues they may have.• Aiding to find leaner, clearer and more cost effective procedures for our dealer networks. Show less

      • Manage Technical Centre Operations

        Oct 2020 - Nov 2024
      • Uk Warranty Manager

        Jun 2017 - Oct 2020
      • Warranty Platform Supervisor

        Oct 2014 - Jun 2017
      • Warranty Assessor

        Jan 2010 - Oct 2014
      • Technical Assistance Specialist

        Mar 2008 - Jan 2010
    • Stellantis

      Jul 2024 - now
      Regional Aftersales Manager

      Manage and coach all Stellantis Brands on Aftersales process and operating standards. Providing improvement planning, on process and operational standards.- Support NPS objective for each market area.- Support Retailer training standards and operational standards.- Provide support and guidance to improve efficiency and profitability

  • Licenses & Certifications

    • NVQ level 3 light vehicle maintenance and repair

      City and guilds
      Oct 2005
      View certificate certificate