Ariel McDowell

Experience

• 

  Walgreens

  Mar 2016 - Jun 2020

  Senior Certified Pharmacy Technician

  Assisted the pharmacist in managing and optimizing the workflow of high-volume prescription clearance, responding to customer inquiries efficiently.Verified and filled over 450 prescriptions per day, utilizing data management skills to maintain accuracy in a fast-paced retail pharmacy setting.Managed weekly schedules and requests for leave, using data-driven insights to ensure adequate staffing levels.Monitored and analyzed operational activities for accuracy and productivity, maintaining an efficient pharmacy pace.Collaborated closely with the store manager to manage day-to-day operations, leveraging data analysis to support decision-making and operational improvements. Show less

• 

  Optum

  Jun 2020 - now

  Identified potential data quality risks and developed strategies to enhance data integrity.Conducted regular reviews and assessments of data management frameworks, providing actionable recommendations for improvement.Developed and implemented training programs to educate employees on data analytics best practices and compliance requirements.Collaborated with cross-functional teams to develop and implement data-driven initiatives.Monitored and analyzed data from various sources to identify patterns, trends, and potential data anomalies.Analyzed current data processes and identified areas for optimization and innovation.Developed and maintained strong relationships with internal and external stakeholders to stay informed about industry standards and advancements in data science and analytics. Show less Built strong, data-driven operational teams to meet process and production demands efficiently.Drove standardized best practices and leveraged support functions, optimizing operational performance and achieving goals through data analytics.Identified areas for improvement through data analysis and implemented new processes to enhance overall company quality and performance.Developed data-informed work plans and schedules for employees to ensure adequate staffing for service requirements.Evaluated departmental needs and delegated tasks, using data insights to optimize overall production.Analyzed key performance indicators (KPIs) to identify and implement effective strategies. Show less Utilized data analytics to perform tasks and create charts related to patient information, enhancing accuracy and efficiency.Communicated with patients regarding their status and condition through data-driven insights, ensuring clear and effective information delivery.Managed patient accounts, including contact information, insurance, and financial data, maintaining confidentiality and compliance with data security standards.Ensured services complied with state and federal regulatory requirements (HIPAA) through rigorous data analysis and adherence to best practices.Resolved customer contact issues by leveraging decision support tools, collaborating with team members to develop and implement data-informed resolutions, and ensuring customer satisfaction.Provided information to customers using program quality guidelines and data resources, authorizing customer compensation where necessary to achieve satisfaction. Show less

  • Associate Regulatory Adherence Analyst

    Mar 2023 - now

  • Operations Team Lead, divvyDOSE

    Nov 2021 - Mar 2023

  • Certified Pharmacy Technician, divvyDOSE

    Jun 2020 - Nov 2021