
Alice Gallucci
Sales Assistant

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About me
Order Manager at Siemens Logistic Service
Education

Liceo Socio-Psico-Pedagogico
2001 - 2006Diploma Sociologia, psicologia e pedagogia 90/100
Universidade Nova de Lisboa
2011 - 2011Laurea triennale Lingue e letterature straniere, generale
Università Ca' Foscari di Venezia
2008 - 2014Bachelor's degree Lingue e civiltà moderne e contemporanee
Experience

Giuseppe Zanotti Design
Jun 2013 - Oct 2014Sales AssistantStock control and management.Ensuring high levels of customer satisfaction through excellent sales service.Recommending and displaying items that match customer needs.Managing point-of-sale processes.Maintaining outstanding store condition and visual merchandising standards.Collecting payment.

Ballin Shoes
Nov 2014 - May 2015Sales AssistantStock control and management.Ensuring high levels of customer satisfaction through excellent sales service.Recommending and displaying items that match customer needs.Managing point-of-sale processes.Maintaining outstanding store condition and visual merchandising standards.Collecting payment.

Patronato ACLI
Nov 2015 - Oct 2016Servizio civileAssisting Italian or foreign workers who have previously worked in Italy.Managing application for Italian pensions in accordance with the US procedures, compiling Red and CUmodels.Translating documentation (e.i. birth certificates, divorce, death certificates, etc.).

Acli
Mar 2017 - Apr 2017Segretaria, Back OfficeBack Office, Scheduling appointment, organization of a training course “Corso di formazione badanti, familiari e assistenti familiari”

B.A.G. S.P.A.
Apr 2017 - Feb 2018Sales assistantStock control and management.Ensuring high levels of customer satisfaction through excellent sales service.Recommending and displaying items that match customer needs.Managing point-of-sale processes.Maintaining outstanding store condition and visual merchandising standards.Collecting payment.

Sitel Portugal
May 2018 - Sept 2018Advisor – ITALIAN\ENGLISH Market progetto IberiaAirline reservations and ticketing through Amadeus GDS systemRe-issuances (change dates, re-routings, scheduled changes, seat selection, add luggage)Handling of complaints by emails and phone

Fujitsu Portugal
Oct 2018 - Nov 2022Providing support to 1st Line agentEscalation managementResolver Teams’ management over escalation resolutionTrend analysis reportProviding training to the new joiner Providing first line technical support to users via e-mail or phoneSupport for IT workplace service including hardware, applications, remote backup, Local Area Network(LAN) and server
Service Controller
Sept 2020 - Nov 2022Service Desk Agent
Oct 2018 - Aug 2020

Siemens
Nov 2022 - nowOrder ManagerResponsible for a group of customers and manage Sales and Purchase Orders Act as interface between customer and Siemens business units/warehouse/factoriesBooking of sales orders within system ERP (SAP);Follow up “work in progress” orders, deliveriesResolve questions from customers and business unit with respect to Sales Orders; Clarify order discrepancies with business units and customers;Ensure high level quality in all communication on behalf of Siemens with end customer to guarantee their satisfaction. Show less
Licenses & Certifications
- View certificate

How to Lead and Inspire Change
LinkedInSept 2024
Volunteer Experience
Volontaria
Issued by Cà Foscari - Incroci di civiltà on Apr 2013
Associated with Alice GallucciPioniere volontario
Issued by Croce Rossa Italiana on Jan 2004
Associated with Alice Gallucci
Languages
- itItaliano
- inInglese
- poPortoghese
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