Alice Gallucci

Experience

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  Giuseppe Zanotti Design

  Jun 2013 - Oct 2014

  Sales Assistant

  Stock control and management.Ensuring high levels of customer satisfaction through excellent sales service.Recommending and displaying items that match customer needs.Managing point-of-sale processes.Maintaining outstanding store condition and visual merchandising standards.Collecting payment.

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  Ballin Shoes

  Nov 2014 - May 2015

  Sales Assistant

  Stock control and management.Ensuring high levels of customer satisfaction through excellent sales service.Recommending and displaying items that match customer needs.Managing point-of-sale processes.Maintaining outstanding store condition and visual merchandising standards.Collecting payment.

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  Patronato ACLI

  Nov 2015 - Oct 2016

  Servizio civile

  Assisting Italian or foreign workers who have previously worked in Italy.Managing application for Italian pensions in accordance with the US procedures, compiling Red and CUmodels.Translating documentation (e.i. birth certificates, divorce, death certificates, etc.).

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  Acli

  Mar 2017 - Apr 2017

  Segretaria, Back Office

  Back Office, Scheduling appointment, organization of a training course “Corso di formazione badanti, familiari e assistenti familiari”

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  B.A.G. S.P.A.

  Apr 2017 - Feb 2018

  Sales assistant

  Stock control and management.Ensuring high levels of customer satisfaction through excellent sales service.Recommending and displaying items that match customer needs.Managing point-of-sale processes.Maintaining outstanding store condition and visual merchandising standards.Collecting payment.

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  Sitel Portugal

  May 2018 - Sept 2018

  Advisor – ITALIAN\ENGLISH Market progetto Iberia

  Airline reservations and ticketing through Amadeus GDS systemRe-issuances (change dates, re-routings, scheduled changes, seat selection, add luggage)Handling of complaints by emails and phone

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  Fujitsu Portugal

  Oct 2018 - Nov 2022

  Providing support to 1st Line agentEscalation managementResolver Teams’ management over escalation resolutionTrend analysis reportProviding training to the new joiner Providing first line technical support to users via e-mail or phoneSupport for IT workplace service including hardware, applications, remote backup, Local Area Network(LAN) and server

  • Service Controller

    Sept 2020 - Nov 2022

  • Service Desk Agent

    Oct 2018 - Aug 2020
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  Siemens

  Nov 2022 - now

  Order Manager

  Responsible for a group of customers and manage Sales and Purchase Orders Act as interface between customer and Siemens business units/warehouse/factoriesBooking of sales orders within system ERP (SAP);Follow up “work in progress” orders, deliveriesResolve questions from customers and business unit with respect to Sales Orders; Clarify order discrepancies with business units and customers;Ensure high level quality in all communication on behalf of Siemens with end customer to guarantee their satisfaction. Show less