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Gaurav Sharma

Gaurav Sharma

Associate

Followers of Gaurav Sharma3000 followers
location of Gaurav SharmaGurugram, Haryana, India

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  • Timeline

  • About me

    Associate Director - Leadership Development, IndiGo

  • Education

    • Guru Nanak Public School

      -

    • Sikkim Manipal University - Distance Education

      2012 - 2014
      MBA - Master of Business Administration Human Resources Management and Services

    • Erickson Coaching International

      2022 - 2022
      The Art & Science of Coaching

  • Experience

    • SBI Card

      Aug 2007 - Feb 2008
      Associate

      Collections from delinquent SBI card customers

    • Barclays

      Jul 2008 - Feb 2009
      Process Advisor

      Credit Card support to the UK based customers. Cross selling Balance Transfers.

    • Convergys

      Jul 2010 - Mar 2011
      Customer Care Officer

      Technical support for phones to Orange customers in the UK

    • IBM India Pvt Ltd

      Apr 2011 - May 2015

      Duty Manager to transition, set-up and manage a new IBM Software Support Account Voice, Accent, Grammar, Soft Skills and Culture Training

      • Assistant Manager

        Jun 2014 - May 2015

      • Lead Trainer

        Apr 2011 - Jun 2014

    • Snapdeal

      May 2015 - Jul 2017
      Training Manager

      People Development, Content Development, Learning & Development, Change Management, Budgeting, Team Management, Voice Over, Coaching, Competency Based Hiring, Business & Creative Writing.

    • Concentrix

      Jul 2017 - May 2018
      Manager - Training & Quality

      Strategic Management of Process and Voice & Accent Training for 3000+ employees at Amazon and Audible, US.

    • Dale Carnegie Training India

      May 2018 - Jul 2021
      Training Consultant

      Training Consultant to the Fortune 500 companies, across 19 industries

    • Birlasoft

      Aug 2021 - Dec 2023
      Senior Manager - Learning & Development - Global

    • IndiGo (InterGlobe Aviation Ltd)

      Dec 2023 - now
      Associate Director - Leadership Development

  • Licenses & Certifications

    • Train The Trainer - Voice, Accent, Culture & Soft Skills

      Ibm Daksh Business Process Services Private Limited,Bangalore
      May 2011

    • Dale Carnegie & Associates, Inc -Licensed Digital Trainer - Live Online Training

      Dale Carnegie Training India
      Apr 2020

    • Certified DiSC Trainer

      Everything DiSC: A Wiley Brand
      Jul 2021

    • Dale Carnegie & Associates, Inc - Licensed Trainer & Coach - Dale Carnegie Course

      Dale Carnegie Training India
      Jun 2018

    • Trainer & Coach - Train The Trainer

      Dale Carnegie Training India
      Nov 2018

    • Certified Competency Mapping Expert

      Salahkaar Consultants
      Feb 2021

    • Certified Assessment Center Expert

      Salahkaar Consultants
      Feb 2021

    • Dale Carnegie & Associates, Inc - Licensed Digital Producer - Live Online Training

      Dale Carnegie Training India
      Apr 2020

    • Dale Carnegie & Associates, Inc - Licensed Trainer & Coach - High Impact Presentations

      Dale Carnegie Training India
      Nov 2018

    • The Art & Science of Coaching

      Erickson Coaching International
      Jul 2022

  • Honors & Awards

    • Awarded to Gaurav Sharma
      Debutant 2024, IndiGo ifly IndiGo Oct 2024 Recognized as Debutant 2024 at IndiGo ifly awards
    • Awarded to Gaurav Sharma
      Employee of the Month DCTI Mar 2021 Awarded as Employee of the Month for creating first ever revenue generating Digital offering at the organization.
    • Awarded to Gaurav Sharma
      Top 10 Trainers - APAC DCTI April 1, 2019 Ranked amongst the top 10 trainers in 2018-19
    • Awarded to Gaurav Sharma
      Top 3 Trainers - India DCTI April 1, 2019 Ranked amongst the top 3 trainers across India in 2018-19
    • Awarded to Gaurav Sharma
      Employee of the Month DCTI July 1, 2018 Awarded as the Employee of the Month for the contribution made to the business as a training consultant
    • Awarded to Gaurav Sharma
      Award of Excellence Concentrix April 1, 2018 Awarded for Dedication and Excellence in performance in Q1 2018
    • Awarded to Gaurav Sharma
      Silver Award Snapdeal November 1, 2016 Awarded for the exceptional performance in September 2016
    • Awarded to Gaurav Sharma
      Magical Motivator Snapdeal May 1, 2016 Awarded as a manager for managing the team with exceptional performance in the period Apr-Jun 2016
    • Awarded to Gaurav Sharma
      GEM Award IBM India March 1, 2014 Going The Extra Mile performance in the year 2013-14
    • Awarded to Gaurav Sharma
      GEM Award IBM Daksh April 1, 2013 Going The Extra Mile performance in the year 2013-14