Emmanuelle Picherit

Experience

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  Open English

  Jun 2006 - Jun 2007

  English and French Teacher
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  Cunard Line

  Jun 2007 - May 2011

  • Assistant Front Office Manager // APR

    Jan 2011 - May 2011

  • International Hostess (French)

    Jan 2009 - Jan 2011

  • Night Manager // Night Purser

    Jul 2008 - Jan 2009

  • Receptionist

    Jun 2007 - Jul 2008
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  Marriott Hotels

  Nov 2011 - Mar 2014

  Front Office Supervisor
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  Booking.com

  Mar 2014 - Nov 2020

  Promoted to an Insurance Support role, ensuring appropriate training and FCA compliance for current claim handlers and new employees. Focused on monitoring the progress and quality of ongoing claims by supporting damage Claim handlers with regular coaching sessions and training. Managed several projects to develop the efficiency of claim handlings over peak season together with delivering training to sales and customer service team training, improving handling of challenging customers and reducing any agent errors (potential leakage)Recognized on many occasions by the senior management and my colleagues for helpfulness and knowledge of the industrySuccessfully exceeded all KPIs for 2020 Show less Following a start in the customer relation department, quickly progressed to Damage Claim handler for several Insurance products developed by Rentalcars.com. Exceptional understanding of current claims systems and of the car rental industry procedures. Consistently achieved or exceeded targets and objectives in terms of claim resolution, negotiation and objection handling and quality of service to an exceptional level in French and English either via email or over the phone. Undertook opportunity to develop externally with the Chartered Insurance Institute Certificate to better understand the Insurance market and its current regulations. Selected to work abroad with Malta team where underwriter was located. Insurance certifications successfully obtained from the CII. Achieved an outstanding mark in 2018 during most challenging period which was recognized by senior management. Show less

  • Customer Support Specialist (Insurance)

    Jun 2019 - Nov 2020

  • Claims Handler

    Mar 2014 - Jun 2019
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  Genpact

  Feb 2021 - now

  Account Receivable Specialist