Shanikah Baxter

Experience

• 

  Kaiser Permanente

  Jun 2006 - Jul 2021

  Call Center Analyst
• 

  Intradiem

  Jul 2021 - now

  Intradiem Provides Intelligent Automation solutions for customer service teams. These solutions unlock the value of your center data to maximize productivity, engagement, and the customer experience.Our patented AI-powered technology processes the massive amounts of data generated by your center – in real time – and takes immediate action to support staff working in the center or remotely – every minute of every day.This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day. The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience. Show less

  • Technical Project Manager

    Jul 2023 - now

  • Customer Success Consultant

    Jul 2021 - Jul 2023