Shanikah Baxter

Shanikah Baxter

Call Center Analyst

location of Shanikah BaxterAtlanta Metropolitan Area

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  • Timeline

  • About me

    Technical Project Manager at Intradiem | Automation Software Specialist | Enthusiast of AI

  • Education

    • University of Nebraska-Lincoln

      2024 - 2024
      Project Management A

      Completed a comprehensive Project Management course, gaining essential skills in planning, execution, risk management, and team coordination. This training has equipped me with the tools and knowledge to effectively manage projects, streamline processes, and deliver successful outcome

  • Experience

    • Kaiser Permanente

      Jun 2006 - Jul 2021
      Call Center Analyst
    • Intradiem

      Jul 2021 - now

      Intradiem Provides Intelligent Automation solutions for customer service teams. These solutions unlock the value of your center data to maximize productivity, engagement, and the customer experience.Our patented AI-powered technology processes the massive amounts of data generated by your center – in real time – and takes immediate action to support staff working in the center or remotely – every minute of every day.This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day. The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience. Show less

      • Technical Project Manager

        Jul 2023 - now
      • Customer Success Consultant

        Jul 2021 - Jul 2023
  • Licenses & Certifications

  • Volunteer Experience

    • Lunch Service

      Issued by MUST Ministries on Mar 2022
      MUST MinistriesAssociated with Shanikah Baxter
    • Lunch Server

      Issued by MUST Ministries on Oct 2022
      MUST MinistriesAssociated with Shanikah Baxter
    • Programmatic Support

      Issued by Atlanta Harm Reduction Coalition on Dec 2022
      Atlanta Harm Reduction CoalitionAssociated with Shanikah Baxter