Raul E. Lopez

Experience

• 

  Apple

  Nov 2011 - May 2013

  -Guide the customer journey by providing specialized recommendations based on the customer's needs for a tailored, personal shopping experience. -Uncover and support business needs a customer may have to nurture both small and large businesses. -Facilitated employee ongoing training for products, applications, and operating systems. -Facilitate Apple Summer Camp sessions and training workshops to the public of all ages. -Correspond with NYC public schools for Apple Field Trips to help foster an interest in STEM field.

  • Specialist

    Jan 2011 - May 2013

  • In-Store Guest Traininer (Experience)

    Nov 2011 - May 2012
• 

  Apple

  Feb 2014 - Jun 2016

  -Provide technical support for customers with a focus on iOS devices.-Held top customer rating for delivering personalized, 1:1 training experiences by taking complex technical processes and simplifying them for any knowledge level.-Facilitate end-user training in the form of customer-facing workshops in classes of 1-15 people.-Regularly performed successful modular repairs on iPhones. -Support the Genius Bar administrative team by ensuring repair parts are allocated, machines are staged for repairs, and by contacting customers to share repair updates.

  • Family Room Specialist (Technical Expert)

    May 2013 - Jun 2016

  • Genius Bar Administrator (Experience)

    Feb 2014 - Jul 2014
• 

  Apple

  Jul 2019 - now

  -Deliver exceptional technical support by partnering with customers in the troubleshooting process to curate a tangible, personal resolution for their reported issue.-Mentor fellow team members to achieve both short-term and long-term goals in their professional development, leading to multiple promotions.-100% customer satisfaction in customer satisfaction over the past 13 months.-100% successful hardware repair in both iPhones and Macs. -Facilitate week-long training to new hire classes in US-Regional Market Team 21.-Help cultivate Apple culture by placing emphasis on Apple's values.

  • Genius

    Jun 2016 - now

  • Market Core Trainer (Experience)

    Jul 2019 - Sept 2019