Ramya Shanmugam

Experience

• 

  IBM

  Nov 2013 - May 2021

  • Collaborate with strategy and content team to elicit, document, and validate requirements for weekly deployments on agent- and customer-facing platforms.• Oversee all requirements entering release, negotiating with business partners to determine doability, and timelines.• Defect analysis on release data, partner with tech leads to integrate new services within program delivery by presenting inputs to risk management and quality assurance.• Understanding the bottlenecks in the process and proposing a change in design and data model and data flow.• Automation of the manual BA tasks and understand the technical troubles faced at the business end and prepare solutions. Show less Solution Proposal.Process Automation and enhancement.Identify areas for data quality improvements Resolve data quality problems through the appropriate use of process control and improvement or process design strategiesDevelop documentation for all master data domains and maintain a data dictionary.Involve in cross-system projects and initiativesExecute tactical Master Data Management projects to achieve a high level of data quality, integrity, and consistency and therefore achieve long-term project strategies. Show less

  • Technical Business Analyst

    Oct 2018 - May 2021

  • MDM CE Technical Lead & Data Specialist

    Jul 2016 - Sept 2018

  • MDM CE Technical Developer

    Nov 2013 - Jun 2016
• 

  CGI

  Apr 2021 - Jan 2022

  Product Specialist

  Design, customize MDM AE - IBM services based on various business requirements, analysis, and implementation of the MDM Suspect Duplicate Processing, consent management, MDM AE additions, and extensions. Understanding the bottlenecks in the process and proposing change in the process; Design and test technical solutions to meet functional requirements. Provide functional documentation ensuring traceability between requirements, business rules, MDM service updates, and test cases; Automation of the manual validation tasks and understanding of the technical troubles faced to propose process change. Show less

• 

  IBM

  Jan 2022 - Nov 2023

  Technical Business Analyst

  Worked on modernizing legacy Java applications to TM forum open digital architecture(ODA) and thus involved in creation of multiple Springboot microservices and legacy application decommissioning.• Create technical documents and diagrams, perform scenario analysis, develop test cases for agent facing- and customer-facing platforms using ODA.• Worked on migrating Restful Springboot Microservices to event driven microservices using Apache KAFKA.• Fix Production issues and analyze root-cause and plan mitigation. Recommend contingency plans.• Develop UAT test plans and strategies and collaborate with key stake-holders. Show less

• 

  Mastech InfoTrellis

  Nov 2023 - Jul 2024

  Data Management Specialist

  Define Requirements and perform Business/data analysis, timeliness planning, Design, document user stories,perform Data mapping, Data modeling, Business Process mapping for PIM MDM product Master.• Develop sql queries to analyze Production Data in MDM AE, Use Case Analysis, collaborate with Salesforce and SAP s4, Mulesoft teams to maintain data consistency and data monitoring. Customize MDM services.Design and develop new services in MDM AE, perform data mapping, develop and manage code deployments,support testing, defect investigation and resolution.• Develop and test MDM AE additions, and extensions, implement data governance, business rules, and validationprocess. Fine-tune PME algorithms, analyze use cases, and batch-process of customer data across multiple systems. Show less

• 

  CGI

  May 2024 - now

  Functional Analyst