Misty Warner

Experience

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  Walmart

  Aug 2005 - May 2015

  Pharmacy Technician

  •Lead Pharmacy Technician responsible for inputting prescriptions, communicating with physician’s offices, filling and filing orders, making and receiving phone calls/faxes on behalf of the pharmacy and/or customer, providing excellent customer service.•Scheduling technicians to ensure appropriate work flow coverage•Liaison between store management and technicians to relay changes, improvements, and troubleshoot issues•Training new technician associates•Completing continuing education every 2 years to maintain certification•Knowing current laws and practices pertaining to pharmacy Show less

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  Family Christian Center

  Mar 2009 - Jan 2018

  Youth Pastor

  • Ministering to youth ages 13-19, specifically female students• Filling in to preach on Wednesday nights when needed• Training other leaders to disciple and reach out to the youth• Reaching out to students to disciple them and develop healthy relationships• Administrative work • Creating a safe environment for students to come• Helping to maintain social media outreach to the youth• Hosting a weekly youth bible study• Assisting in Sunday morning worship by playing drums or singing Show less

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  Independent

  Apr 2013 - Dec 2013

  Independent Team Beachbody Coach
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  Billings Clinic

  Jun 2015 - Jan 2018

  Certified Pharmacy Technician

  Pharmacy technician patient advocate in charge of prior authorization completion, insurance verification, follow-up, and coordination of patient care.• Liaison between Physician office and PBM• Coordinator between Billings Clinic Specialty Pharmacy, specialized physician clinics, Medication Assistance Program (MAP) personnel, and patient• Accurately provides medical information, ICD-10 codes, and relative lab results to PBM for prior authorization of specialty prescription medications related to oncology, rheumatology, gastroenterology, infectious diseases, dermatology, neurology, and cystic fibrosis.• Experience with electronic medical records (EMR)• Collaborates with several non-profit funding and grant programs and the patient to secure additional financing including, but not limited to:o Manufacturer copay assistance programs for commercially insuredo Manufacturer financial assistance programs for non-insured or under-insuredo Healthwell Foundationo Leukemia/Lymphoma Societyo Cancercare Copayo Patient Advocate Foundationo Patient Access Networko The Assistance Fundo National Organization for Rare Diseases (NORD)o Patient Services, Inc.o Caring Voice Coalition• Training and education coordinator responsible for educating specialty pharmacy staff with current foundation resources and researching new foundations and/or grants to accommodate our patients. • Member of the Pharmacy Technician Program Advisory Committee at College of Technologyo Attend advisory meetings and vote on curriculum, regulations, course requirements, internship requirements, and rotation scheduleso Develop rotation and training opportunity through the Billings Clinic Specialty Pharmacy.o Present to various students and provide tours of the facility, giving valuable information about the Pharmacy Technician careero Develop internship material, activities, and assessments for Specialty Pharmacy rotation Show less

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  KarmaHub Inc.

  Jan 2018 - Dec 2020

  Service Manager

  Service manager responsible for end-to-end program management of data services division for several Enterprise clients. Responsible for operations management for Redmond office location as well as cross-functional team coordination between divisional locations: USA and India.• End-to-end program management of data services division for Enterprise clients• Cross-functional team coordination and collaboration between divisional locations in USA and India• Coordination and support for gap analysis and implementation of service desk practice throughout the organization• Managed team of quality analysts to maintain and surpass SLA quality expectations • Service relationship management experience with key function of maintaining client relationships and expectations• Business Development program management experience with launching business development strategy and deployment as well as onboarding of new team members to the division• Experience performing risk assessment and analysis• Enhanced operations procedure and processes in areas of information flow and management• Organizing projects and aligning resources on a global scale • Organized and implemented daily scrum meetings as Scrum Master• Capacity Management • Create, maintain, and implement operational and project-specific processes and best practices• Defining technical requirements and documenting plans for project lifecycle deployment• Plan, develop, and deploy change management initiatives • ITIL v4 Foundation Certified• ITIL v4 Strategist: Direct, Plan & Improve Certified• Scrum Certified• Strategic Leadership & Management Specialization Show less

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  Drevol Inc.

  Dec 2020 - May 2022

  Senior Technical Program Manager and Vendor Lead (SDET)

  • Responsible for leading a team of 10+ software engineers for continuous serviced media delivery for Enterprise client• Global management experience with teams operating in various time zones• Monthly end-to-end DevOps management oversight from vendor contribution side for Enterprise client to release over 14 updated products each month, servicing millions of customers• Responsible for daily pipeline reliability and performance evaluation• Oversee automation efforts from vendor side• Supervised the creation and implementation of new processes for reliability and performance optimization• Deployment management Show less

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  Microsoft

  May 2022 - now

  Software Engineer

  Experience• Cross-Functional Collaboration: I have a proven track record of collaborating with cross-functional teams to drive excellence. My ability to work effectively with colleagues from different departments has been crucial in achieving project goals.• Technical Expertise: My expertise spans across multiple domains, including cloud computing, security, and automation. I have demonstrated a deep understanding of these areas and have applied my knowledge to develop robust solutions that meet and exceed business objectives.• Leadership and Coordination: My ability to lead and coordinate with my team, especially during critical times, has been commendable. I have shown strong leadership skills and have been able to guide my team through challenges effectively.Key Achievements• Advanced Security Protocols Integration: I successfully led the integration of advanced security protocols, ensuring compliance and safeguarding critical data. This initiative significantly enhanced the security posture of the systems I worked on.• Scalable Cloud-Based Applications: I spearheaded the development and deployment of scalable cloud-based applications, optimizing resource utilization and reducing operational costs. My efforts in this area have streamlined processes and improved overall efficiency.• Automation Tools Implementation: I collaborated with diverse teams to implement automation tools, significantly improving workflow efficiency and reducing manual intervention. My contributions have led to more streamlined and effective operations.• Knowledge Sharing and Mentoring: I actively engaged in knowledge sharing and mentoring, fostering a culture of continuous improvement and professional growth within my team. My leadership in this area has been instrumental in developing the skills and capabilities of my colleagues. Show less