David Reeves

Experience

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  Canadian Coast Guard

  Jan 1980 - Jan 1984

  Navigation Officer

  • As Certified Navigational Officer, executed daily duties in accordance with all marine regulations and health & safety guidelines. Responsible for carrying out various operations including search and rescue, servicing aids to navigation, scientific research, and cable laying and repair.

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  Nortel Networks

  Jan 1985 - Jan 1993

  • Provided project management expertise for international clients, responding to RFPs and generating bid documentation.• Designed resilient data and voice networks supporting Disaster Recovery Plans for Asian and South American clients.• Managed scheduling, resource allocation, and overall project execution for factory acceptance testing projects. • Led a project analyzing support engineers' functionality and requirements, producing a detailed support methodology report.• Developed and implemented an employee development curriculum, enhancing team skills and performance. • Coordinated network installation, technical support, and commissioning, serving as the primary customer technical liaison for Nederland Post, Telephone, and Telegraph. • Managed a team of technical writers and editors. Introduced procedures for improving workflow, productivity, and efficiency and documentation quality. • Directed emergency planning, crisis management, and communication strategies for global and national communication networks.• Conducted trend analysis and formulated proactive crisis response plans. • Coordinated fix resolution and deliver, and provided foreign and domestic technical product support, to field offices, for IBM mainframe and VAX based DPN-100 configuration management and billing systems. • Developed database management tools and managed DEC and HP computer systems and networks.

  • Network Engineer, Project Management - International Project Support

    Jan 1992 - Jan 1993

  • Project Manager, Employee Development - Global Technical Support Group

    Jan 1991 - Jan 1992

  • Development Coordinator, Customer Liasion - Enterprise Data Network

    Jan 1991 - Jan 1991

  • Team Leader, Information Development - Information Services Group

    Jan 1990 - Jan 1991

  • Emergency Incident Manager - Global Technical Support Group

    Jan 1989 - Jan 1990

  • Engineer, Product Support - Global Technical Support Group

    Jan 1988 - Jan 1989

  • System Manager, Business Systems - Data Networks Division

    Jan 1985 - Jan 1988
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  Nortel Netwoks

  Jan 1994 - Jan 1995

  Senior Team Leader, Project Deployment - International Project Development

  • Managed planning and execution of 12 projects across Asia, South America, and the Caribbean for Passport and DPN-100 networks.• Developed action plans, contingency plans, and project templates, leading interdisciplinary teams to successful project outcomes.• Managed ISO 9001 certification for network engineering, professional services, and shipping/receiving organizations.

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  Nortel Networks

  Jan 1995 - Jan 2002

  • Established and led quality assurance programs for 11 product teams across the Clarify Order Automation Suite and Service Analytics product family, resulting in the successful release of 2 products on 4 different operating systems/database platforms.• Developed and implemented quality assurance initiatives that improved product quality by 29%.• Rebuilt team cohesion following layoffs by implementing key business processes and integrating QA into the early stages of product development.• Established development and test labs and secured captive system test resources to support R&D efforts. Visa mindre • Managed second-level support and regional first-level incident management for specific product lines, ensuring high customer satisfaction.• Negotiated and established support terms, conditions, and SLAs as part of acquisition and partnership activities.• Collaborated with sales and solution design teams to align product solutions with client business continuity and disaster recovery plans.• As senior project manager, led project management office setup and coordinated development teams for the second release of the MASP product. Visa mindre • Managed a $5 million operating budget for property management, negotiating service contracts and delivering high-quality client services.• Developed facility business continuity, crisis communication, and disaster recovery plans in collaboration with senior management.• Oversaw multiple facilities, including labs and training centers, ensuring efficient property management and service delivery.• Successfully developed business case and proposal for new office building and lab facilities. Visa mindre

  • Senior Manager, Quality Assurance – Clarify Service Provider

    Jan 2001 - Jan 2002

  • Manager, Product Support and Information Development – Managed Application Services

    Jan 1999 - Jan 2001

  • Team Leader, Customer Support – Ecommerce Solutions

    Jan 1999 - Jan 1999

  • Senior Program Manager, Training – Magellan Certification Program

    Jan 1997 - Jan 1999

  • Manager, Business Services – Enterprise Data Networks

    Jan 1995 - Jan 1997
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  Hemera Technologies Inc.

  Jul 2002 - Nov 2002

  Quality Assurance Manager and Release Program Manager

  • Coordinated and executed product testing and established testing processes for graphic asset management applications.• Collaborated with senior management to prioritize and implement product change requests, enhancing development cycle efficiency.• Streamlined OEM release process through weekly production cycles, managing release and development project plans for 11 OEM and 5 retail products.

• 

  Health Canada

  Jan 2003 - Sept 2003

  IT Project Manager (Contract)

  • Managed two development teams, a verification team, and a technical writer, applying PMBoK principles to establish project office and direct development of early warning mechanisms and alert systems during the SARS epidemic.• Oversaw development of Summaries and Alerts Surveillance applications using EAI and SOI with Java and WebSphere technology, nominated for the 2003 GTEC Distinction Award.• Supervised GUI designs and ensured compliance with CLF standards, localized applications, and addressed Threat Risk Assessment reports.• Developed project estimates, budgets, and implementation time frames, utilizing Agile System Requirements Engineering process for project scoping and architecture definition. Visa mindre

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  Canadian Customs and Revenue Agency

  Sept 2003 - Mar 2004

  Project Leader

  • Oversaw planning and implementation of major development initiatives for applications, operations facilities, and telecommunications infrastructure within Canada Customs, aligning with organizational master plan.• Led and coached diverse project teams, defining budgets, personnel functions, objectives, timeframes, and benchmarks to ensure customer satisfaction and issue resolution.• Defined roles and responsibilities for the project coordinator function as part of ESMD Business Process Re-engineering, rationalizing workflow processes and documentation frameworks.• Chaired cross-functional Ombudsman/Change Management Committee, generating solutions for development and operational issues. Visa mindre

• 

  Hydro Ottawa

  Apr 2004 - Jun 2013

  • Collaborated with executive leadership to define long-term IM/IT strategies supporting business growth and government mandates.• Managed departmental and project budgets, achieving financial targets through effective cost management and strategic planning.• Oversaw acquisition and implementation of information management solutions, including JDEdwards and SharePoint, supporting critical infrastructure and business operations.• Led a team of 10 staff, providing mentorship and coaching to foster professional development.• Developed tailored Business Continuity and Disaster Recovery plans aligned with enterprise risk management frameworks.• Identified cost savings exceeding $2M through effective license management and alternative software solutions. Visa mindre • Directed all IM/IT functions, including systems architecture, security, and information management, ensuring alignment with corporate strategies.• Collaborated at VP level to lead strategic and operational technology planning, budget administration, and policy development, ensuring alignment with corporate strategic direction.• Created and implemented an IT Governance program that prioritized business requirements for corporate decision-making and portfolio management.• Conducted BIA analysis and developed corresponding BCP plans, including specific responses to pandemic and labor disruption scenarios, and disaster recovery planning for 3 data centres and 78 critical infrastructure systems.• Streamlined and expanded DR planning and testing, enhancing multi-site DR strategies.• Co-led design of Power Outage Communications system, recognized with a North American Industry Best Practices Award (Chartwell award), improving customer service and outage restoration.• Formulated IT security strategy based on NERC CIP standards, implementing policies to address data security and privacy requirements and expanding qualified staff.• Served as senior project manager or Steering Committee member for various projects, including Corporate Branding, J.D. Edwards upgrade, Customer Information System, Geographic Information System, Outage Management System, Smart Grid, IFRS implementation, telecommunication/VOIP upgrades, and server virtualization. Visa mindre

  • Director – Systems Development & Integration

    Jan 2011 - Jun 2013

  • Director, IT

    Apr 2004 - Apr 2011
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  PolarData

  Nov 2013 - Mar 2014

  Independent Consultant (Contract)

  • Advised on strategic initiatives and corporate goals, including the development of mission statements and organizational restructuring.• Enhanced business processes through automation tools, specifically in Search Engine Optimization, ensuring consistency and efficiency.• Managed project initiation and migration plans for hosting client websites, applications, and databases.

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  Innovapost

  Jan 2014 - Aug 2014

  Senior Disaster Recovery Manager (Contract)

  • Managed Disaster Recovery Plans during hosting vendor transitions and data center consolidation, ensuring alignment with Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).• Facilitated workshops and conducted gap analyses on Business Continuity and Disaster Recovery frameworks, integrating them with incident and change management practices.• Provided strategic direction on IT Service Continuity Management (ITSCM), enhancing integration with Incident and Change Management processes.• Developed scenario-based business resumption plans to ensure continuity of operations. Visa mindre

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  Office of the Superintendent of Financial Institutions of Canada

  Aug 2014 - now

  Senior Manager, Infrastructure and Technology Services

  • Streamlined operations and enhanced resilience of data centers, network, and security infrastructure through an operational excellence practice, surpassing service standards.• Contributed to strategic development and implementation of departmental policies and multi-year operational plans.• Managed over forty annual projects, ensuring successful delivery and alignment with organizational goals.• Developed and implemented comprehensive Business Continuity Plans (BCP), conducting Business Impact Analyses and leading mock exercises to ensure business resiliency.• Designed and executed disaster recovery strategies aligning with Government of Canada guidelines, integrating IT Disaster Recovery Plans within broader Business Continuity frameworks.• Implemented alert notification systems using Microsoft System Center Operations Manager, reducing downtime and improving availability.• Collaborated cross-functionally to expedite new service offerings and "like-for-like" upgrades, enhancing operational efficiency and customer satisfaction.• Led the development of an internal cloud solution and transitioned production systems to hosted environments, optimizing resource allocation and scalability.• Key contributor in developing litigation hold processes and related exit and asset management procedures, ensuring legal compliance and efficient resource utilization.• Implemented asset management processes for Microsoft M365 licenses, achieving significant cost savings and avoidance. Visa mindre