Agil Guliyev, CRME

Experience

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  Fairmont Baku Flame Towers

  Jul 2016 - Oct 2016

  Lifeguard

  *Ensured guest safety at the iconic Pool Bar while supporting daily F&B operations.*As a first-year university student, this role provided a valuable introduction to the corporate world and luxury hospitality helping me strengthen my communication skills in a multicultural setting and refine my professional aspirations.

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  ESPA International

  Dec 2016 - Aug 2017

  Sales and Reservations Agent

  ESPA at Fairmont Baku

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  Fairmont Baku, Flame Towers

  Mar 2018 - Oct 2019

  Spa Sales and Reservations Agent

  - Part of the rebranding team from ESPA International to Carol Joy Spa at Fairmont Baku.- Maximized the revenue of treatments and programs through effective scheduling, yield management, and cross-sales.

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  Park Hyatt

  Oct 2019 - Jan 2021

  Front Desk Agent (Pre-Opening)

  Achievements and contributions:- Ensured the smooth and efficient running of the Reception within the Rooms Division.* Covid-19- Implemented the project called "stay home, stay connected": video calls with Hyatt professionals around the world. The aim of this project was to use technology to reach Hyatt professionals around the world to enhance industry perspectives, maintain productivity and motivation, and learn from their knowledge and experience in this uncertain period. I had an opportunity to connect my team with Park Hyatt Shanghai HR Director Mrs. Leong Emily.* Post-Covid-19 Task Force at Grand Hyatt Doha - Front Office Operations Show less

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  Four Seasons Hotels and Resorts

  Feb 2021 - Jan 2024

  Revenue Analyst / Guest Recognition Specialist

  Achievements and contributions:- Established effective communication flow between revenue and other teams through data visualization, storytelling.- Created various reports and analyses to positively influence decision-making- Winner of the employee of the month right after 6 months completed in the company- Improved team engagement and product knowledge using the game-based learning platform as part of Learning Coach designation- Enhanced Guest pre arrival experience, and overall satisfaction scores through guest analytics, personalization and elite service.- Nominated for the employee of the year 2021- Certified Learning Coach Show less

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  MGallery Hotel Collection

  Mar 2024 - Apr 2025

  Assistant Revenue Manager

  Achievements and contributions:- Boosted Direct Web Share 4 percentage points in 2024.- Consistently met monthly upselling goals in 11 out of 12 months in 2024 by optimizing yield strategies and inventory control.- Analyzed market trends and competitor pricing to identify opportunities for strategic adjustments and yield optimization.- Designed and developed dashboards and data visualizations to support data-driven decision-making, enabling informed strategies and efficient resource allocation Show less

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  Palazzo Versace Dubai

  Apr 2025 - now

  Assistant Revenue and Reservations Manager

  Leading Revenue Optimization, Strategy, Distribution and Reservation Operations