Chandan Kumar

Experience

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  Hotel Imperial Palace

  Mar 2006 - Dec 2006

  Housekeeping Supervisor

  My Responbilities was to take care of entire rooms available in the floor. taking care of the maintenance related activity, releasing of checked out rooms and clearing those rooms with highest standard. Taking care of the Public areas as well in the hotel like the banquet Halls with all available restaurant with full standard Etc.

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  Hotel Quality Inn

  Dec 2006 - May 2007

  Housekeeping Supervisor

  My Responbilities was to take care of entire rooms available in the floor. taking care of the maintenance related activity, releasing of checked out rooms and clearing those rooms with highest standard. Taking care of the Public areas as well in the hotel like the banquet Halls with all available restaurant with full standard Etc.

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  Hotel Chancery Pavilion

  May 2007 - Jun 2009

  Housekeeping Supervisor

  • Supervise and direct the daily activities of all the housekeeping staff and are responsible for the efficient and smooth operation of the department• Lay down service standards regarding cleanliness, amenities• Maintenance of rooms and public areas and ensure adherence to the standard defined• Efficiently manage the inventory of supplies, linen, and equipment• Monitor and control consumption of guest room and cleaning supplies• Plan and implement preventive maintenance and cleaning schedules of rooms and public areas• Ensure that all the operational standard processes & procedures / set guidelines are followed (key control, Lost & found etc.)• Co-ordinate with the Front Office on releasing of rooms and special guest requests• Co-ordinate with the Chief Engineer around repair & maintenance, refurbishment, renovation etc.• Address any grievance and counseling issues among the department staff.• Taking daily morning briefing.• Allocate the daily staff placement to their respective floors or public area.• Maintain the area allocated – With proper standard set by the company. Show less

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  The Lalit Suri Hospitality Group

  Jun 2009 - Jun 2010

  Housekeeping Team Leader

  • Supervise and direct the daily activities of all the housekeeping staff and are responsible for the efficient and smooth operation of the department• Lay down service standards regarding cleanliness, amenities• Maintenance of rooms and public areas and ensure adherence to the standard defined• Efficiently manage the inventory of supplies, linen, and equipment• Monitor and control consumption of guest room and cleaning supplies• Plan and implement preventive maintenance and cleaning schedules of rooms and public areas• Ensure that all the operational standard processes & procedures / set guidelines are followed (key control, Lost & found etc.)• Co-ordinate with the Front Office on releasing of rooms and special guest requests• Co-ordinate with the Chief Engineer around repair & maintenance, refurbishment, renovation etc.• Address any grievance and counseling issues among the department staff.• Taking daily morning briefing.• Allocate the daily staff placement to their respective floors or public area.• Maintain the area allocated – With proper standard set by the company. Show less

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  Crowne Plaza,Bangalore

  Jul 2010 - Sept 2011

  Housekeeping supervisor

  • Supervise and direct the daily activities of all the housekeeping staff and are responsible for the efficient and smooth operation of the department• Lay down service standards regarding cleanliness, amenities• Maintenance of rooms and public areas and ensure adherence to the standard defined• Efficiently manage the inventory of supplies, linen, and equipment• Monitor and control consumption of guest room and cleaning supplies• Plan and implement preventive maintenance and cleaning schedules of rooms and public areas• Ensure that all the operational standard processes & procedures / set guidelines are followed (key control, Lost & found etc.)• Co-ordinate with the Front Office on releasing of rooms and special guest requests• Co-ordinate with the Chief Engineer around repair & maintenance, refurbishment, renovation etc.• Address any grievance and counseling issues among the department staff.• Taking daily morning briefing.• Allocate the daily staff placement to their respective floors or public area.• Maintain the area allocated – With proper standard set by the company. Show less

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  Infosys

  Oct 2011 - Nov 2016

  Associate Manager Facilities

  • Ability to understand the purpose, objective, practice, and procedures of departments• Effective team player, with the ability in delegating people• Managing administrative services for corporate & front office, cafeteria, housekeeping, stationary• Overseeing all arrangements related to meeting & conference, internal / external seminar• Client visits / campus tour • Event management• Vendor management• Risk Management• Access control system• Asset logistics system• Assess the current condition of electrical, air conditioning, plumbing and other essential facilities equipment’s• Create schedule of regular evaluation of the facilities• Develop policies and procedures for cleaning, repair & maintenance, use of supplies and facilities• Handling dispatch section & Inter office courier requirement• Initiate an active campaign on building safety measures• Recruiting facilities service support staff and training them appropriately• Processing of bills and timely vendor payment• Follow up with vendor for timely delivery of supplies and services• Handling AMANAT system to maintain assets of company, tracking and monitor inventory assets• Update department’s documents; monitor operations of facilities store; raise purchase requisitions.• Carry out planned preventive maintenance• Integrates client feedback and delivers according to agreed specifications and timeliness to ensure highest level of client satisfaction.• Participating in emergency services and perform role of DRR (Disaster Recovery Representative) • Managing Housekeeping & office area cleanliness• Handling RCTMS - A Company Compliance (Regulatory Compliance Tracking & Management System) • AMC’s management of various equipment’s and on time PO issuing to vendor partner. Show less

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  Tejas Networks

  Nov 2016 - Oct 2018

  Facilities Manager

  • Ability to understand the purpose, requirements, and objectives of all business units. • A team player with agility of delivering high level standard of work as per set standard and within SLA. • Ability to handle in assigning people with skills to deliver services with maximum team exertion and draws attention to details of every area.• Renovation of 02nd floor Bangalore facilities (Manufacturing Unit) of 40,000 Sqft. The work includes complete change of associate workstation, cabins, meeting & conference room, washroom, better sir conditioning systems, lawn, creating recreational activities such as basketball & badminton court, cafeteria & parking facilities. • New office address based out of Kolkata and setting up complete office infrastructure. • Several initiatives implemented at Bangalore office: - o Setting up STP (Sewage treatment plant) o Complete replacement of CFL lights to LED lights resulted in great saving in energy conservation. o Setting up customer experience center (End to end), collaborating with vendor, designing, and met highest satisfaction standard. o Hotel accommodation process change and implemented as per level of each associate and senior leaders resulted in substantial savings. o Cab usage process changes and made it more robust and implemented at site for all level of associates. o Replaced all rentals / hired equipment’s with company owned assets such as UPS/ Batteries, cassette Ac, fire systems etc. and saved huge recurring cost. Show less

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  JLL

  Oct 2018 - now

  Workplace Delivery Manager

  • Setting up the office right from hiring talent, onboarding several vendor partners to deliver excellent services. • Supporting team to achieve result thus maintaining the facility from all aspects. • Establishing Processes / SOP’s of facility management• Design strategies and set goals for growth and ensure employees work productively and develop professionally.• Setting up cafeteria operation, pantry management, housekeeping operation, security management, transport management, technical team as per standard. • Procurement of office operation related amenity, consumables, cutlery & crockeries. • Maintaining good relationship with building management team.• Setting up office as per WELL Certification standard. • Part of WELL Certification team and driving result as per agreed and set expectation. • Continuous follow-ups and direct conversation with project team to deliver highest standard and quality work.• Budget management – Pan India offices and running smooth operation well within the defined budget.• Reforecast of amount budgeted under several categories if not used. • Maintaining proper cost management / India expense tracker on a monthly basis and driving excellent result. • Variance reporting of budget Vs reforecast Vs actual spend and delivering excellent result. • Internal Audits related to facility operation. • 03rd party support staff labor compliance. • Proper occupancy tracker of the office post Covid (Return to work). • Managing end to end technical services with highly skilled technical team.• Managing employee transportation facilities for almost 500+ associate.• Maintaining several client reports whilst delivering with highest satisfaction. • Maintaining AMCs related to business critical and safety equipment’s. • Driving several cost saving initiatives and implementation on ground. • Mentoring team to drive excellent result and deliver highest standard of hospitality and great associate experience. Show less