Samantha Ham, MBA, SSBB

Experience

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  Health Management

  Jan 2013 - Jan 2014

  Clerical Supervisor

  • Worked closely with the CEO and COO to improve all aspects of business operations and strategy.• Managed projects that were crucial to the organization’s long terms success, including the following: Completely updated the Job Descriptions, assisted with developing the company’s Corporate Compliance Program, developed and implemented new marketing techniques, and organized national campaigns.• Maintained budgets while exceeding goals and other measurable quotas.• Assisted residents, family members, and all other guests. • Regularly planned and organized meetings and travel arrangements.• Provided a working knowledge of CMS regulations.• Managed petty cash, phone lines, emails, calendars, and other administrative duties. Show less

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  Aspen Dental

  Jan 2014 - Jan 2016

  Practice Manager

  • Manage all aspects of daily operations in a high volume office.• Partner with the dentists and support staff to grow the practice• Recruit, interview, hire, and, when needed, terminate staff, along with staff development• Provide a bridge between the patient and the dentist that creates transparency and strong relationships. • Supply patients with financial options to make treatment affordable.• Ensure patients’ visits exceed expectations and quickly resolve patient satisfaction issues when needed.• Monitor budgets and excel at all company quotas. • Conduct billing and collection audits of patients’ charts. Show less

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  Atrium Health

  Apr 2016 - Nov 2023

  • Manage all projects assigned to a large IT application team along with other high priority enterprise-wide initiatives, system implementations, and system enhancements.• Regularly collaborate across multiple teams and vendors utilizing Six Sigma and Agile methodologies to deliver high quality outcomes.• Strategize with teams to develop and maintain project plans & timelines based on priorities, deadlines, and available resources.• Collaborate with leaders to assist with communication and organization of daily tasks. • Implement and communicate project updates to stakeholders and project leaders.• Utilize software to manage analytics for projects and provide real-time updates.• Monitor standard operating procedures and processes defined by leadership in the project charter. Show less • Strategically develop, grow, and manage operations for the medical group.• Serve as Project Manager and implementation specialist for systems & service lines. • Utilize Six Sigma ideologies for process development & improvement. • Proactively train all staff, including leadership and providers on technology, processes, and new programs to ensure the success of the organization.• Provide operational and system support services for 40+ physician practices. • Monitor practices, achieve departmental goals, and maintain compliance with system policies by performing in-depth practice audits. Show less • Manage all aspects of daily operations in a growing multidisciplinary office and meet operational goals.• Proactively solve concerns and issues within the practice and enhance communication within the office.• Partner with the physicians and support staff to grow the practice and provide optimal productivity.• Coordinate staff development, performance reviews, progressive disciplinary actions, staff meetings, team-building, and mentoring. • Recruit, interview, hire, and terminate staff.• Ensure patients are fully satisfied with their care and quickly resolve patient satisfaction issues when needed.• Monitor budgets, achieve departmental goals, and maintain compliance with system policies. • Assists staff with daily duties when there is a shortage in staff or in times of increased patient volume.• Utilize Six Sigma Black Belt ideologies for process development and improvement. • Self-taught Medical Coder to provide backup to practice coder and perform audits on charge entry. Show less

  • Senior IT Project Manager

    Dec 2021 - Nov 2023

  • Manager of Technology & Project Management

    Jun 2018 - Dec 2021

  • Practice Manager II

    Apr 2016 - Jun 2018
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  Norton Healthcare

  Nov 2023 - now

  Senior IT Project Manager