Erithier Macani

Experience

• 

  Enterprise Plc

  Mar 2009 - Apr 2011

  Operations Admin Manager

  Acting Operations Admin Manager overseeing the activities of a busy call centre serving a north London local authority client.

• 

  Veolia UK

  Apr 2011 - Jul 2023

  Operations Manager responsible for the delivery of municipal refuse and recycling services to residents of Southwark. Operations Manager responsible for municipal waste and recycling collections in Sheffield. Senior member of the Veolia Southwark municipal waste management team, working to ensure efficient service delivery and quality customer service. Key responsibilities included, managing and developing a business support team, managing process changes, leading on service reschedules and developing the business culture through the promotion and enforcement of adherence to company policies and procedures. Successfully led on multi million pound projects designed to drive performance on the Veolia Southwark municipal waste contract. Some key projects included, harmonising staff contracts, procuring a new fleet of RCVs, upgrading and customising IT systems, implementing the use of new in-cab technology and delivering collection service reschedules. Contact Centre Assistant Manager serving a North London local authority.

  • Operations Manager

    Apr 2021 - Jul 2023

  • Operations Manager

    Oct 2018 - Apr 2021

  • Service Improvement Manager

    Nov 2015 - Sept 2018

  • Project Manager

    Mar 2014 - Nov 2015

  • Control Room Operator

    Dec 2012 - Mar 2014

  • Contact Centre Assistant Manager

    Apr 2011 - Nov 2012
• 

  Serco

  Jul 2023 - now

  Senior Project Manager

  Project Manager leading on the delivery of projects, across the full project lifecycle, to support the operational delivery teams within Serco Environmental Services.