Erithier Macani

Erithier Macani

Operations Admin Manager

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location of Erithier MacaniLondon, England, United Kingdom

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  • Timeline

  • About me

    Senior Project Manager at Serco

  • Education

    • Fortismere School Sixth Form

      2003 - 2005
      A Levels Biology, Chemistry, Economics
    • John Loughborough School

      1998 - 2003
      GCSE's Art, Business Studies, English Language, English Literature, French, History, ICT, Maths, Science

      Activities and Societies: Prefect

    • Kingston University

      2005 - 2008
      BSc Hons Biology with Business Management
  • Experience

    • Enterprise Plc

      Mar 2009 - Apr 2011
      Operations Admin Manager

      Acting Operations Admin Manager overseeing the activities of a busy call centre serving a north London local authority client.

    • Veolia UK

      Apr 2011 - Jul 2023

      Operations Manager responsible for the delivery of municipal refuse and recycling services to residents of Southwark. Operations Manager responsible for municipal waste and recycling collections in Sheffield. Senior member of the Veolia Southwark municipal waste management team, working to ensure efficient service delivery and quality customer service. Key responsibilities included, managing and developing a business support team, managing process changes, leading on service reschedules and developing the business culture through the promotion and enforcement of adherence to company policies and procedures. Successfully led on multi million pound projects designed to drive performance on the Veolia Southwark municipal waste contract. Some key projects included, harmonising staff contracts, procuring a new fleet of RCVs, upgrading and customising IT systems, implementing the use of new in-cab technology and delivering collection service reschedules. Contact Centre Assistant Manager serving a North London local authority.

      • Operations Manager

        Apr 2021 - Jul 2023
      • Operations Manager

        Oct 2018 - Apr 2021
      • Service Improvement Manager

        Nov 2015 - Sept 2018
      • Project Manager

        Mar 2014 - Nov 2015
      • Control Room Operator

        Dec 2012 - Mar 2014
      • Contact Centre Assistant Manager

        Apr 2011 - Nov 2012
    • Serco

      Jul 2023 - now
      Senior Project Manager

      Project Manager leading on the delivery of projects, across the full project lifecycle, to support the operational delivery teams within Serco Environmental Services.

  • Licenses & Certifications

    • PRINCE2® 2017 Foundation & Practitioner

      AXELOS Global Best Practice
      Oct 2017