Armando Garcia

Experience

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  GC Services Limited Partnership

  Apr 2009 - Nov 2010

  Debt Collector

  Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test.Makes arrangements with the customers to pay the balance in full or set up the best possible arrangements.Documents all collection activity in the client/GC system in a concise and accurate manner.Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.Maintains good public relations.Cope with a high-stress environment caused by speaking with emotional callers.Adhere to Company attendance, punctuality, and meal and rest break requirementsMaintain concentration and focus in order to meet performance goalsReact positively to an ongoing, changing environmentDemonstrate the ability to handle pressure when attempting to meet deadlines and performance goalsMaintain a good working relationships with assigned supervisors and coworkersWork safely without presenting a threat to self or othersPerform additional duties as required by management Show less

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  Law Offices of David Duffek

  Nov 2010 - Jun 2011

  Debt Collector Manager

  Overseeing staff members and ensuring the accurate and timely invoicing of customers.Setting payment collection goals and targets for the department.Creating and implementing a strategy to improve the collection of outstanding credit.Implementing collection policies and procedures to avoid excessive outstanding credit.Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.Implementing deadlines for invoicing and payment collection.Negotiating with customers in cases when non-payment occurs.Preparing monthly feedback reports on payment collections.Remaining informed of any legislative procedural training regarding debt collection.Training and mentoring of staff members in the collections department. Show less

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  Blockbuster

  Sept 2011 - Jan 2014

  Assistant Manager

  Supervise jobs and employees to ensure productivity and quality controlDirects employees in the creation of a positive customer experience.Coaches and develops CSR's on their shift per standard and as neededProvide high levels of customer service through customer contactProcesses administrative tasks such as KPR reports, scheduling, conference calls, cash reports, money drop, etc.

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  Best Beverage Catering

  Apr 2013 - now

  Barback/Bartender

  Supervise jobs and employees to ensure productivity and quality controlDirects employees in the creation of a positive customer experience.Coaches and develops CSR's on their shift per standard and as neededProvide high levels of customer service through customer contactProcesses administrative tasks such as KPR reports, scheduling, conference calls, cash reports, money drop, etc.

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  Walgreens

  Nov 2013 - Nov 2016

  Customer Service Associate

  Provides customers with courteous, friendly, fast, and efficient service.Recommends items for sale to customer and recommends trade-up and/or companion items.Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.Implements Company asset protection procedures to identify and minimize profit loss.Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.Has working knowledge of store systems and store equipment.Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned. Show less

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  Move Central Moving & Storage

  Nov 2016 - Sept 2018

  Driver/Foreman/Sales

  Provide high levels of customer service through customer contact.Listen to Customer needs, and consistently exceed customer exceptions.Complete jobs from start to finish with little to no supervision.Assist in shipping and receiving using proper company procedures.Oversee different crew sizes based off the contract for the job that day.Giving directives and following up to ensure they meet company standards.Ensure trucks contain appropriate materials based off of job needs for that day.Coordinate driving routes to facilitate an expedited drive time.Frequent standing, bending, kneeling, walking, stair-climbing for long periods of time.Driving 26 Ft. Box trucks Show less

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  Urbn Leaf

  Sept 2017 - Sept 2021

  Delivery Driver

  Pick up deliveries and be routed by dispatch teamDeliver orders to customers residentsProvide excellent customer serviceComplete checklist to ensure vehicle is safe and operable to drive

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  Amazon

  Nov 2021 - Sept 2022

  Delivery Driver

  Follow all written and verbal instructions from supervisors to ensure the above-mentioned goal is always met.Successfully handle and deliver packages on time.Safely drive and perform safety inspections on company vehicles; follow all local & state laws, road/driving regulations, and company policies.Provide excellent customer service and satisfaction despite stressful events/conditions.Keep pace in physically demanding job; work in all weather conditions; lift packages (up to 50 lbs); get in and out of a van repeatedly throughout the day at variable locations.Communicate effectively with the support team to provide exceptional customer service and ensure deliveries are completed.Use smartphone device for GPS Navigation, scanning packages, conducting administrative requirements such as clocking in/out, and communicating with supervisors and other team members.Load and unload packages in the delivery vehicle.Support the team in daily work requirements, including participation in rescue calls when other team members need assistance with their routes. Show less

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  ChiroTouch

  Jun 2022 - now

  Reviews and collects open balances on client accounts. • Works on a collection queue and makes outbound collection calls in a professional manner while keeping and improving customer relations. • Resolves client-billing inquiries and rescues account receivable delinquency, applying good customer service in a timely manner. • Provides customer service regarding collection issues, processes customer refunds, revise and processes account adjustments, resolves client discrepancies, and schedule payments. • Identifies issues attributing to account delinquency and discusses them with management. • Creates collections process efficiency and suggests system optimizations for client account management. Provides time follow-up on payment arrangements. • Drives customer correspondence to encourage payment of delinquent accounts. Assures proper documentation to accounts and client records. • Monitors and maintains assigned accounts. • Accountable for reducing delinquency on assigned accounts. • Performs other assigned tasks and duties necessary to support the Accounts Receivable Department. • Works closely with Accounting, Sales, and various customer service departments to resolve customer account balances. Show less • Ability to respond to incoming requests related to account balances and invoices, cancellation of software and services, and account ownership.• Resolve basic billing discrepancies• Explain financial statements, billing requirements, and contractual obligations clearly and accurately.• Maintain good customer relations and work effectively with clients to accomplish their practice goals.• Identify and document needs, problems, and solutions for your clients.• Collaborate with other team members, and cross-teams to proactively reach out to at-risk clients to solve concerns before they develop into problems.• Independently manage research and employ problem-solving techniques to find solutions to client needs• Manage an efficient and productive phone and email flow (inbound and outbound) Show less

  • Accounts Receivable Specialist

    Apr 2023 - now

  • Billing Specialist

    Jun 2022 - Apr 2023