Dileep Prakash

Experience

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  Hapta Digital IT Solutions

  Aug 2022 - Feb 2023

  Junior Consultant

  Project #1: Development: Custom application/App Engine-Built a custom application to automate the labor rate charges and provided forms to updatetheir rates.-Configured a custom table to support the process and configured end-to-end solutionsusing Business rules, Client scripts, UI policies, UI Actions, ACLs, UI Actions, etc.-Built catalog items and designed them using a workflow or flow designer.Project #2: DevOps - ITSM track-Worked on ITSM enhancements and defects.-Incident management (Assignment rules, Priority lookup).-Major incident management (OOB flow).-SLA's (Response and Resolution).-Problem management.-Change Management and its types (Change approval policies, Risk, Conditions, ConflictManagement, etc.).-Knowledge Management (Knowledge base, Knowledge Articles etc.).-We built catalog items and record producers Show less

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  Unifii | Part of Inetum Group

  Feb 2023 - Apr 2024

  Consultant Analyst

  Project: Worked for Bauer Group, one of the world’s largest privately ownedmedia businesses, in the United Kingdom. (ITSM track)-Worked on enhancements and development in Incident Management, Request Management,and Service Catalogue Management.-Created numerous catalog items, Record producers, built workflows/flow designer for tasksand approvals.-Created Business Rules using the GlideRecord operations.-Created catalog client scripts and UI Policies to make client side changes.-Created Knowledge articles to document the steps in creating the catalogue items.-Created Reports and Dashboards -Inbound Email Action (Automated creation of Incidents,Problems and Tasks via Email)-Created UI Actions for various forms, modified a few UI buttons-Built a custom application to automate the labor rate charges and provided forms to updatetheir rates.-Configured a custom table to support the process and configured end-to-end solutionsusing Business rules, Client scripts, UI policies, UI Actions, ACLs, UI Actions, etc.-Built catalog items and designed them using a workflow or flow designer. Show less

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  Inetum

  Apr 2024 - now

  Consultant

  Project #1: CMDB track (Kerry CMDB)I am currently working as a developer and administrator for this project.-Configured custom classes and defined their identification, and reconciliation rules.-Configured the health dashboard, set up their completeness, correctness, and compliancescores for a few classes, and understood how CIs and assets are interlinked.-Configured health dashboards and health jobs to keep an eye on orphan, duplicate, and staleCIs.*CMDB and Discovery-CMDB Health [Orphan, Stale, Required and Duplicate CIs]-Attestation of CI-Certification of CI-Discovery schedules-RTE-Probes, ECC queue*Currently in review for implementing Business services to Kerry Onboarding servicesthrough CSDM guidelines.Project #2: Working for the British government Lancashire County Council (LCC),United Kingdom.-Virtual Agent, developed end-to-end, intelligent conversational experience that enablesinstant resolution to common requests, increases employee and customer satisfaction-Enabled CSAT survey (Customer Satisfaction Survey)-Created Reports and Dashboards-Inbound Email Action (Automated creation of Incidents, Problems and Tasks via Email)-Was recognized by the LCC team and given their sincere appreciation. Show less