Ivy Lopardo

Experience

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  First Assembly of God

  Aug 2012 - Jun 2013

  Secretary

  -Back office management. -General accounting, handled day-to-day operations and communications. -Worked closely with immediate leadership staff.

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  Best Buy

  Aug 2013 - Aug 2015

  Customer Service Specialist/Back Office

  -Handled daily interactions with customers and in store management. -Extensive training in back office management, transaction management, and providing excellent customer service. -Top sales and basket growth performer in store. -Handled training of new employees and execution on both company strategies and in-house initiatives.

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  Starbucks

  Aug 2015 - Sept 2017

  Supervisor, Trainer

  -Customer Service with an emphasize on swiftness, accuracy, and cleanliness.-P & L management. -Key-carrying member of leadership team. -Handled daily counts, inventory, merchandising, retail, and worked with team members to provide excellent customer service and employee engagement. -As a trainer, engaged with new team members and met them where they are on their journey, enabling teammates to grow in roles and provide company resources and tools to continuously engage employees. -Worked closely with Territory management to execute business strategies and drive sales in store. Show less

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  Joplin Greenhouse

  Sept 2017 - Jul 2019

  Team Lead

  -Provided outstanding customer service in a variety of ways including serving, educating, building relationships, social media, hosting events, and processing transactions. -P & L management. -Business strategy execution. -Provided feedback and coaching to sales staff.-Opened 1st "3rd wave" coffee shop in Joplin, MO.-Cafe General Manager handling operations and creation of cafe such as: floor planning, interior design, process streamlining, inventory management, social media, photography, SEM creation, preparation and execution, overall sales, merchandising, corporate sponsorships and promotions and working with vendors directly. Show less

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  Wheeler Gardens

  Jan 2020 - Jun 2023

  General Manager

  -Provided outstanding customer service with an emphasis on relationship building and customer retention.-Grew department sales by $20k in first year. Doubled same sales in 2nd year.-Implemented and streamlined processes.-Wrote knowledge base and handbook.-Opened and hired for positions to create structure within company.-Inventory and P & L management.

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  White River Marine Group

  Jun 2023 - now

  Boat Sales Consultant

  -#1 Recreational Boat Manufacturer by volume in the World-Industry-leading online sales platform, handling more sales than any individual brick-and-mortar store-Streamline sales process for customer, loan processor, and in-store salesmen-Establish first point of contact and rapport with customer-Assist through initial decisions regarding type of boat, accessories, and financing plans available to fit their individual needs-Track sales data and build reports