Andrew Watson

Experience

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  The Flagstaff House Restaurant

  May 2003 - Nov 2008

  Head valet

  • Managed and held accountability for fellow team members' actions, ensuring alignment with organizational standards and contributing to the achievement of overall business goals and responsibilities, which enhanced team performance.• Pioneered innovative approaches to enhance customer satisfaction, creating unique avenues to exceed customer expectations, foster brand loyalty, and drive positive feedback and repeat business.• Successfully implemented a more efficient system for recording and managing worked hours and compensation, streamlining administrative processes, reducing errors, and ultimately saving time and resources for the organization. Show less

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  Charles Schwab and Company, Inc

  Apr 2008 - Nov 2008

  Customer Service and Satisfaction Representative, Stock Broker Trainee

  • Recognized as the Team Service Matter Expert at Charles Schwab and Company, Inc., demonstrating a deep understanding of the organization's service processes and playing a pivotal role in enhancing team performance.• Cultivated exceptional customer service skills, consistently surpassing clients' expectations and ensuring high levels of client satisfaction, which positively impacted the company's reputation and customer retention.• Proven ability to effectively execute management's decisions and provide leadership to colleagues, facilitating smooth workflow and team cohesion, while also contributing to the achievement of organizational goals through strong leadership and decision-making. Show less

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  Mauna Kea Beach Resort

  Nov 2008 - Jan 2011

  Wine Steward, Management Team

  • Revamped inventory methodology and purchasing strategies, resulting in a 35% increase in available inventory, a 5% reduction in wine inventory, and a substantial 20% boost in revenue.• Stepped into the role of Beverage Manager during a critical transition phase, successfully maintaining operational excellence and ensuring a smooth handover.• Demonstrated expertise in beverage management software services, overseeing maintenance and conducting staff training to optimize operational efficiency.• Played a key role in ensuring a seamless transition as Beverage Manager and served as the go-to expert for beverage management software, contributing to improved efficiency and staff proficiency. Show less

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  Johnson Brothers Distribution Company

  Jan 2011 - Nov 2012

  Customer Service Sales Representative

  • Consistently exceeded monthly revenue targets by a significant margin, driving an additional $15,000 in monthly sales over the established territory goal, demonstrating a strong ability to generate revenue and surpass targets.• Played a pivotal role in increasing the quarterly profits of target accounts by an impressive 35% during a period of unanticipated growth, showcasing adaptability and strategic acumen in responding to changing market conditions.• Actively contributed as a valued team member on the new product development and launch team, collaborating cross-functionally to bring innovative products to market successfully, showcasing a commitment to product excellence and market expansion.• Skillfully executed sales and marketing strategies, resulting in a remarkable 30% gain in territory market share, effectively positioning the company as a dominant player in the market and maximizing its competitive advantage.• Delivered exceptional customer service and support, consistently exceeding customer expectations, fostering strong client relationships, and contributing to high levels of customer satisfaction and retention, which were critical to overall sales success. Show less

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  Lava Lava Beach Club

  Nov 2012 - Mar 2025

  General Manager

  • Successfully increased annual revenue from $12 million to $18 million over the past 5 years, demonstrating effective leadership and strategic planning abilities.• Provided oversight and leadership to a team of over 250 members, ensuring efficient operations and fostering a positive work environment.• Achieved the highest employee retention rate throughout the organization, emphasizing a commitment to team development and job satisfaction.• Maintained cost control with daily labor averages of 7% for Front of House (FOH) and 11% for Back of House (BOH), optimizing staffing levels while delivering exceptional service.• Effectively managed costs with a 16% Bar and 21% Food Cost of Goods Sold (COGS), demonstrating expertise in inventory management and cost control measures.• Spearheaded the development and implementation of additional revenue streams, resulting in a substantial $730,000 increase in Total Contribution Income (TCI), showcasing innovative business strategies and revenue diversification. Show less

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  Ecolab

  Jan 2024 - now

  Field Operations Manager