Uduak Joseph

Experience

• 

  Transcorp Hilton Abuja

  Jun 2002 - Sept 2021

  •Maximise all Groups, Conference, and Event revenue opportunities.• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meetset targets.• Understand the competitive marketplace and implement approaches to ensure the hotelstays ahead in the local market.• Get involved with the negotiations for groups and events to maximize the results with theGCE & Sales team• Ensure that sales and pricing strategies for groups are based on sound commercialjudgement through effective analysis and reporting.• To know and promote the hotel facilities and also to have the knowledge of ourcompetitors’ strengths and weaknesses.• Prepare the weekly and monthly groups forecast and drive the team to focus on the rightbusiness to achieve the hotel’s goals.• Ensure the Groups, Conference, and Events (GC&E) Team Members are developedeffectively and generate a culture of high-quality standards for relationship building,customer service, selling techniques, billing and processing contracts.• Manage and develop the Groups, Conference, and Events Team to ensure careerprogression and effective succession planning within the hotel and company - PDR• To keep a nice work environment and good communication in the department and alsowith the other departments in the hotel to ensure compliance with Brand Standards andensuring customer/guest satisfaction.• Make sure that all the requests are answered within 24 hours•Responsible for initiating the preparation of proposals and/or contracts to adviseprospective customers primarily of the hotel guest rooms, but also meeting space and/orbanquet date, space and rate availability.• Responsible for initiating reservations for group attendees, preparing rooming lists,revising existing reservations, building group blocks in the PMS as needed.• Communicating to external customers any communication deemed necessary by theevent service managers. Show less Responsible for initiating the preparation of proposals and/or contracts to adviseprospective customers primarily of the hotel guest rooms, but also meeting space and/orbanquet date, space and rate availability.• Responsible for initiating reservations for group attendees, preparing rooming lists,revising existing reservations, building group blocks in the PMS as needed.• Communicating to external customers any communication deemed necessary by theevent service managers.• Assist the Sales Managers upon request to conduct site inspections with potentialcustomers, visiting guest rooms, meeting space and banquet facilities, as well as otherhotel facilities.• Data entry using Delphi, Microsoft Word and Excel.• Attends weekly sales departmental meeting and other scheduled meetings tosupport business operations, such as group pick up meeting, weekly operations meeting,and weekly sales meeting.• Keep work area clean and organized.• Assists with special projects assigned by GCE Manager & Assistant.• Performs other duties and responsibilities as assigned or required by management Show less

  • Asst Manager Group conference and Events

    Sept 2012 - Sept 2021

  • Group conference and Events Supervisor

    Jun 2002 - Aug 2012
• 

  West Africa Tourism Organisation

  Oct 2022 - now

  •Supporting in conference participation, registrations, client meetings, booth andstand setup. Participated in WTM London and WTM Africa, Cape Town.• Enrolling members• Track request for West African DMO’s, tourism stakeholders and connecting withclients for seamless experience• Confidence and the ability to communicate clearly and effectively, the requiredgoals of the organisation and listen for feedback.• After event report and follow up on meeting feedback

  • Events, Membership and Marketing Executive

    Nov 2021 - now

  • Event Assistant

    Oct 2022 - Nov 2023