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Felipe Lozano

Felipe Lozano

Followers of Felipe Lozano348 followers
location of Felipe LozanoPanama City, Panamá, Panama

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  • Timeline

  • About me

    KACE Technical Lead

  • Education

    • Instituto Panamericano

      2006 - 2011
      Bachelor of Science (B.S.)

    • Universidad Tecnológica de Panamá

      2012 - 2014
      Technician with Specialization on Computer Networks Computer Systems Networking and Telecommunications

      Técnico en Ingeniería con Especialización en Redes Informáticas

    • Universidad Tecnológica de Panamá

      2012 - 2016
      Degree in Computer Networks Systems Engineering Undergraduate

      Activities and Societies: FLISOL (2014)Principal of the Faculty Board, Career: Degree in Computer Networking (2014-2017). Finished as of 7/12/2016.Final Grade: 2.76/3.00, belonging to the Honor Roll (Sigma Lambda)

    • Universidad Tecnológica de Panamá

      2017 - 2019
      Master's Degree in Computer Security Computer and Information Systems Security/Information Assurance

      Belonged to the Honor Roll.

  • Experience

    • Dell

      Sept 2012 - Oct 2016

      - Responds to customer technical problems/issues related to hardware, software and networking.- Assists customers by diagnosing problems and providing resolutions for technical issues.- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service contacts.- Identifies, researches and provides input on unique or recurring customer problems.- Remains knowledgeable of Dell’s product line, current industry products and technologies.- Monitors and tracks issues to ensure accurate resolution.- May be involved in revenue generation activities with current Dell customers.- Does advanced reports on Excel, containing information such as graphs and pivot tables.- Troubleshoots problems on laptop, desktop and printer hardware and software, including VPN, Outlook, Internet Explorer, Windows XP, 7. Show less

      • Enterprise Technical Support Analyst

        Mar 2016 - Oct 2016

      • Client Technical Support Sr. Associate

        Sept 2012 - Mar 2016

    • Quest Software

      Oct 2016 - now

      KACE Tech Lead for all KACE products, leading the Technical Product Specialist team, along with Support Engineering and Research & Development teams. Technical Product Specialist for KACE UEM Products. Frontline Technical Support for KACE Products.

      • Technical Lead

        May 2022 - now

      • Enterprise Technical Support Sr. Advisor

        Nov 2018 - Jun 2022

      • Enterprise Technical Support Analyst

        Oct 2016 - Nov 2018

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Felipe Lozano
      Dell Champions FY14 Michael Dell Mar 2014
    • Awarded to Felipe Lozano
      Top Overall Performer Q2FY14 Lawrence Watler Sep 2013