Elshaymaa Shawky

Experience

• 

  Rehlat

  Dec 2016 - now

  Driving business growth within a company. Develop a network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.Focused on customer loyalty and building close long-term client relationships.Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution.Manage and update knowledge management systems in line with the quality standards, procedures and process changesReviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of customers and the organization, or the industry.Manages a team of service representatives that respond to customer inquiries via live chat.Maintain discipline and regular communication with accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the account escalation.Provided process improvement recommendations for improving customer experience.Analyzed customer health trends to proactively identified and resolved issues before a customer escalates. Show less

  • Manager - Flights Relations| Hotels Contracting| Office Admin | CS |QA & Trn|Flights ops |Compliancc

    Aug 2020 - now

  • Customer Delight Supervisor

    Oct 2020 - Oct 2022

  • Team Manager

    Dec 2016 - Oct 2022
• 

  Fetchr

  Jun 2018 - Oct 2018

  Team Manager