Yara Atallah

Experience

• 

  Chrysantheme Agency

  Jun 2008 - Sept 2015

  Hostess

  Hosting several events, such as weddings, Miss Emigrant’s pageants, Fashion shows

• 

  Garden Lounge

  Aug 2010 - Jan 2012

  Waitress

  Customer Service

• 

  GHIA Holding SAL

  Aug 2012 - Jan 2013

  Waitress

  Customer Service

• 

  St. Joseph Hospital, Lebanon

  Jul 2014 - Jan 2015

  Intern

  Internship

• 

  Zaatar W Zeit

  May 2015 - May 2022

  Same tasks as the Food Safety Coordinator and Officer positions in addition to:- Canada’s branch on field support as well as newly opened outlets abroad (when needed)- Develop/Update Standard Operating Procedures’ Manuals for all entities (Central Kitchen, Restaurants, Pastry, Bakery and Franchisees…)- Train Food Safety Officers & interns and follow up on their tasks- Audit Franchisees and report audits’ findings to the QD Manager & Top Management- Organize tasks related to the ISO 22000 system and fill in as a Food Safety Team Leader during the surveillance audit if required- Conduct Restaurants Operations Review (ROR) where different parameters are assessed including the financial state of outlets (Profit and Loss), waste percentage, inventories…- Correct/Follow up on Mystery Shoppers’ reports and communicate reports’ findings and monthly reports to the related branches and the Top Management- Follow up on the Quality Management System (QMS) by checking and updating documents related to each department in the aim of implementing the ISO 9001 system Show less Same tasks as the Food Safety Coordinator in addition to:- Schedule sampling, supplier visits and organize food safety coordinators’ schedule- Train Food Safety Coordinators & interns and follow up on their tasks- Perform supplier visits and report the visits’ findings to the QD Manager, Procurement and Top Management- Review and update all documents related to the ISO 22000 system (procedures, work instructions, FSMS planning, organizational chart, emergency preparedness…)- Follow up on the proper implementation of the ISO 22000 system - Perform Internal Audits on company’s departments (Procurement, Human Resources, Customer Service…)- Report internal audits’ findings to the QD Manager and Top Management and follow up on corrective actions- Validate new processes/items and attend tasting sessions if required- Support Franchisees (UAE, Qatar, KSA, Kuwait…) and update their documents- Combine and analyze monthly & yearly reports and report them to the QD manager Show less - Conduct monthly Food safety and Quality audits in all outlets, warehouses and central kitchens including pastry and bakery- Report audit findings to the QD Manager and Top Management and follow up on corrective actions- Fill Monthly Reports - Train employees on correct food safety practices- Monitor the HACCP system and review Flow Charts of all menu items along with their Products Descriptions & Hazard Analysis- Prepare food, water, swabs and other samples for lab testing and analyze the results- Investigate special complaints and follow up on corrective actions in case needed- Review and update the approved suppliers list, allergens sheet, cleaning manual and other Food Safety related documents Show less

  • Food Safety and Quality Manager

    Jun 2021 - May 2022

  • Operations Specialist

    Feb 2020 - Jun 2021

  • Quality and Food Safety Specialist

    Apr 2018 - Feb 2020

  • Food Safety Officer

    Apr 2016 - Mar 2018

  • Food Safety Coordinator

    May 2015 - Apr 2016