Jonatan Torres

Experience

• 

  Dell Panamá

  Sept 2013 - Nov 2016

  Client Tech Support Sr. Associate

  Full IT Support Bilingual .Remote Management on troubleshootingsoftware conflictsPrinter Support wireless network Outlook supportOffice , Citrix , SAP (Excel , Word , Shared points , Outlook , Lync Drivers etc) . Support cell phone account synchronization partners (Email Exchange Servers, passwords ) . Manage credentials for various applications like providing basic tutorial to the users .Acting Team Lead

• 

  NTT DATA, Inc.

  Nov 2016 - Nov 2016

  Client tech support Sr Associate

  Full IT Support Bilingual .Remote Management on troubleshootingsoftware conflictsPrinter Support wireless network Outlook supportOffice , Citrix , SAP (Excel , Word , Shared points , Outlook , Lync Drivers etc) . Support cell phone account synchronization partners (Email Exchange Servers, passwords ) . Manage credentials for various applications like providing basic tutorial to the users .Acting Team Lead

• 

  Brink’s Inc

  Nov 2016 - Feb 2018

  Global Service Desk Analyst at Brinks

  - Service support Troubleshooting overal/monitoring 24/7 - Maintenance and end user support to Brinks employess all over US – LATAM – CAN – EMEA(India) - Software and hardware Troubleshooting - Access and creation of AD accounts via AD Manager and active diretory- Manage and implementacions of the cloud tools in office365.com - Email creations, shared mailboxes and distribution list for Brinks employees- Monitoring 24/7 of servers on US- LATAM-CAN - Integration and support of brinks apps (via console, softphone and remote access) - Tech support via Email/chat about different software – hardware errors- Troubleshoot Point of Sales technologies such as registers, software programs, back office, and multimedia training systems- Analyze and report recurring issues with systems in branches, etc- Work with POS support engineers and developers in optimizing software and hardware solutions Show less

• 

  Cable Onda

  Feb 2018 - Jan 2020

  Ingeniero de operaciones docsis

  -Administracion de la red HFC -administracion de servidores (red hat, CentOS)-Configuración y mantenimiento de CMTS (Arris y Casa)-Administracion del Cisco ISE para la autenticación de los equipos en la red masiva y corporativa.-Analista de alto consumo en la Red HFC para toma de medidas para su solventacion.

• 

  Dell Technologies

  Jan 2020 - now

  Storage Engineer

  • Technical Support Engineer 2 Midrange Storage

    Apr 2022 - now

  • EnterpriseTechnical Support Engineer - Storage

    Jan 2020 - Apr 2022