Franchesca Santana

Experience

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  PANCIOC S.P.A.

  Jun 2014 - Sept 2017

  General Manager

  - Designed and launched a new advertising system that attracted 500+ new customers, capitalizing a monthly sales goal of 130%. - Exceeded customer service expectations with a 130% customer satisfaction rate; awarded Manager of the Year in 2016 for outstanding leadership and positive attitude. - Formulated content for social media channels (Twitter, Facebook, and Instagram) and print ads; social media following grew 80%+ organically.- Recruited and trained 10 high-performing employees on company policies and procedures; staff improved sales skills 15% over 3 months. Show less

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  EBP Accounting Services

  Oct 2017 - Feb 2021

  Accounting Assistant

  - Answered 50+ incoming calls daily in a professional manner, rerouting calls to the appropriate department.- Created online marketing campaigns to attract more clients, resulting in a 30% increase in conversion rate for new clients.- Reorganized office by streamlining workflow through implementing a new filing system, saving the company $5000 per year in misfiled documents.- Developed a database of 4000+ new and old client contacts for future marketing campaigns, achieving a return customer rate of 15%. - Scheduled 162+ appointments weekly, confirming each appointment with 100% accuracy and exceptional customer service. Show less

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  Dr. Richard Izquierdo Health & Science Charter School

  Feb 2021 - Jul 2023

  Senior Operations Associate

  - Reduced operational costs by 20% by launching procedures to streamline operations, enhancing organizational efficiency while assessing existing workflows.- Achieving 15% savings by negotiating contracts, ensuring timely and cost-effective supplies and materials, and cultivating positive relationships with vendors.- Improved attendance by 80% by developing an innovative attendance system, leveraging technology and engagement strategies.- Reviewed employee performance through comprehensive assessments by developing evaluation criteria and offering constructive feedback, fostering professional growth opportunities.- Collaborated with cross-functional teams during the implementation of operational processes and procedures by coordinating efforts across departments, and aligning with HR policies and initiatives. Show less

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  La Escuela Comunitaria del Bronx

  Apr 2023 - now

  Operations Manager

  - Partner closely with the founder and key stakeholders to formulate and deploy highly effective operational strategies, policies, and procedures that facilitate the seamless functioning of every aspect of the school. Specifically, collaborate with the founder to devise and execute a robust operational strategy that harmonizes seamlessly with the overarching vision and mission.- Create policies and procedures for enrollment, curriculum, staff, health and safety, facilities, and parent communication.- Assist founder in budget management and cost-effective operations for preschool while maintaining high-quality standards.- Assist with the recruitment, hiring, and training process for all school staff, including teachers, administrative personnel, and support staff. - Collaborate with the founder and academic team to develop and implement an innovative and developmentally appropriate curriculum that aligns with school standards and promotes child-centered learning.- Manage facilities by overseeing maintenance, security, cleanliness, and safety regulations. Address challenges promptly.- Maintain open communication and address concerns to promote a positive, inclusive school community while complying with laws and regulations.- Ensure compliance with all relevant laws, regulations, licensing requirements, and health and safety standards for school operations.- Keep up with industry trends and research for informed decision-making in early childhood education by looking for innovative opportunities.- Stay abreast of industry trends, best practices, and emerging research in early childhood education. Proactively seek opportunities for innovation and improvement in operational processes and systems. Show less