Onyedikachim Ejike

Experience

• 

  Stanbic IBTC Bank Plc

  Aug 2010 - Jun 2013

  • Provide first level support on various applications and attend to client issues on service desk.• Monitoring critical applications for the bank• Raising change requests in line with business requirements• Resolving business users’ challenges as it relates to the organization• Taking backup and restoring of applications• Defining internal procedures and processes in the unit• Projects Support and implementation• Developing and executing SQL queries• Finacle end of day support Show less

  • IT Data Processing Officer

    Jul 2011 - Jun 2013

  • IT Data Processing Officer

    Aug 2010 - Jun 2011
• 

  Coca-Cola HBC

  Jun 2013 - now

  • Deliver superior services to customers by making sure that their products are received ON Time as well as IN FULL.•Ensure strengthened customer service satisfaction and quality output of service delivery through prompt response to trade issues• Deliver BP Sales volume •Always ensuring customer needs are satisfied through support on Route To Market changes• Explore more opportunities for direct delivery from the plant to depot dealers to gain advantage on cost savings.• ALWAYS engage delivery men on standard best practices as regards SAFETY and QUALITY•Work hand in hand with the commercial team to ensure that volumes are delivered to the customers as at when due•Interfacing with the other units under Logistics(Warehouse, Fleet and Haulage)to ensure a smooth and faultless operation Show less • Validating master data objects and making sure that data inconsistences are absent from the system. • Working with other stakeholders in the business such as Commercial, Logistics and Supply Chain to ensure service delivery as well as customer satisfaction• Provide support to the business developers in solving hands-on day to day problems on the trade routes• Enhance team performance by providing support and guidance to members of the team both personally and professionally. • Ensuring that the standard operating procedures are adhered to as regards CC Hellenic policies and internal controls by utilizing automated processes; which in turn, contributes to process improvements. Show less • Providing first level support for users on hardware and software problems using remote connection as well as through the phone.• Trouble shooting and resolving user problems logged on the service desk• Providing first class IT solutions to the organization as a whole.• Supporting the applications in the business and making sure that they are available when needed• Providing major support before, during and after implementation of SAP Wave 2 Project.• Providing support on the use of applications such as Office 365, Windows 7 and SAP• Coordinating the requests on service desk and making sure they are resolved within SLA Show less

  • Warehouse Manager

    Jun 2023 - now

  • Transportation Officer(Supply Chain Services)

    Feb 2016 - May 2023

  • Master Data Officer- Market To Cash

    Aug 2015 - Jan 2016

  • Help Desk On Call Supervisor

    Jun 2013 - Aug 2015