Victoria Kiplagat

Victoria Kiplagat

Operations Intern

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location of Victoria KiplagatUnited States

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  • Timeline

  • About me

    Business Systems Analyst | SaaS | Project Management | Data Analysis | B2B Customer Experience

  • Education

    • University of Cape Town

      2015 - 2015
      Semester Study Abroad
    • Brown University

      2012 - 2016
      Bachelor’s Degree Economics
  • Experience

    • Equity Bank Limited

      Mar 2011 - Jun 2012
      Operations Intern
    • Brown University

      Sept 2013 - Dec 2013
      Teaching Assistant - Management of Industrial and Nonprofit Organizations
    • Infosys

      May 2014 - Jul 2014
      Corporate Planning Intern

      • Spearheaded the planning and execution of a successful annual competition, collaborating with cross-functional teams and running a series of events leading up to the grand finale with an attendance of 800+• Led targeted initiatives to a large employee base of 20,000+, getting buy-in and increasing participation numbers by 20% YoY• Collaborated closely with 40+ teams of experienced employees and motivated interns, and 5 accomplished judges and C-level executives, gaining insights into the alignment of business goals and innovative solutions Show less

    • HubSpot

      Sept 2016 - Jan 2020

      • Collaborated with cross-functional teams to assess business insights and perform data analysis, which informed feature prioritization and contributed to product roadmaps within an iterative product development framework• Enhanced the efficiency of company-wide critical situation notification, reducing time-sensitive notification time by 30%, and internal inquiries by 25%• Provided use case feasibility analysis, acceptance testing, and solution design for a 3-year company initiative to migrate from Salesforce CRM to HubSpot CRM, constructing vital business automation to enable seamless workflow continuity across both CRM platforms during the migration• Gathered and analyzed business requirements to inform the development and implementation of new reporting dashboards• Researched and documented functional specifications, gap analysis, workflows, and user feedback, facilitating alignment on project scope and objectives Show less

      • Business Systems Analyst

        Feb 2018 - Jan 2020
      • Support Engineer

        Sept 2016 - Feb 2018
  • Licenses & Certifications