Victoria Kiplagat

Experience

• 

  Equity Bank Limited

  Mar 2011 - Jun 2012

  Operations Intern
• 

  Brown University

  Sept 2013 - Dec 2013

  Teaching Assistant - Management of Industrial and Nonprofit Organizations
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  Infosys

  May 2014 - Jul 2014

  Corporate Planning Intern

  • Spearheaded the planning and execution of a successful annual competition, collaborating with cross-functional teams and running a series of events leading up to the grand finale with an attendance of 800+• Led targeted initiatives to a large employee base of 20,000+, getting buy-in and increasing participation numbers by 20% YoY• Collaborated closely with 40+ teams of experienced employees and motivated interns, and 5 accomplished judges and C-level executives, gaining insights into the alignment of business goals and innovative solutions Show less

• 

  HubSpot

  Sept 2016 - Jan 2020

  • Collaborated with cross-functional teams to assess business insights and perform data analysis, which informed feature prioritization and contributed to product roadmaps within an iterative product development framework• Enhanced the efficiency of company-wide critical situation notification, reducing time-sensitive notification time by 30%, and internal inquiries by 25%• Provided use case feasibility analysis, acceptance testing, and solution design for a 3-year company initiative to migrate from Salesforce CRM to HubSpot CRM, constructing vital business automation to enable seamless workflow continuity across both CRM platforms during the migration• Gathered and analyzed business requirements to inform the development and implementation of new reporting dashboards• Researched and documented functional specifications, gap analysis, workflows, and user feedback, facilitating alignment on project scope and objectives Show less

  • Business Systems Analyst

    Feb 2018 - Jan 2020

  • Support Engineer

    Sept 2016 - Feb 2018