Sandy Aldana

Experience

• 

  BT

  Dec 2003 - Jun 2004

  Junior Presales Engineer

  Telecommunications Solutions SpecialistSolution Development: Designed cost-effective and efficient telecommunications solutions tailored to company needs.Service Monitoring: Ensured monitoring of service and power systems across various network nodes.Documentation: Documented each design meticulously to support implementation and future reference.Market Research: Conducted research on telecommunications products and sector needs to develop innovative services.Technical Proposals: Created detailed technical proposals for technology projects, including infrastructure sizing and commercial offers, for both private sector and government clients.This role strengthened my expertise in developing high-impact telecommunications solutions, conducting thorough market research, and crafting technical proposals that align with business needs and industry standards. Show less

• 

  Axede

  Jun 2005 - Jan 2007

  Communications Engineer

  Technical Support SpecialistCommunications Servers: Administered ALCATEL PBX systems, including installation and support.Call Center Systems: Supported GENESYS Call Center infrastructure.Network Administration: Managed Linux routers, networking, and MySQL databases.Videoconference Systems: Installed and configured POLYCOM systems.Skills:Client Relations: Built strong client relationships and provided effective support.Team Collaboration: Led and collaborated on large projects with a focus on teamwork and leadership.This role enhanced my skills in technical support, network administration, and client management, while strengthening my ability to lead and collaborate on complex projects. Show less

• 

  Lumen Technologies

  May 2007 - Nov 2007

  •Second level Assurance Engineer

  In this role, I coordinated contractor personnel and managed a range of technical activities, including:Project Coordination: Oversaw contractor personnel for Global Crossing in Colombia and programmed facilities for end clients.Communications Solutions: Implemented diverse communications solutions tailored to various customer needs.Platform Configuration: Configured satellite, wireless, TX, and IP platforms across company networks.Technical Support: Conducted technical analysis to resolve Wireless Network implementation issues and provided support for IP configuration and routing problems.Maintenance Management: Managed maintenance projects and handled management systems, including satellite technologies.This role enriched my skills in project management, technical troubleshooting, and system configuration, significantly enhancing my ability to deliver reliable and effective communications solutions. Show less

• 

  Calipso Comunicaciones S.A.

  Jan 2008 - Jun 2009

  Corporate Support Engineer

  In this role, I supported and installed Open Source-based service infrastructures, primarily on Red Hat systems, CentOS, Linux, Debian encompassing:Security Monitoring & ManagementMail Platforms: Anti-spam and antivirus systemsDatabase ManagementWeb Servers: Apache and TomcatIntrusion Detection and Prevention Systems (IDPS)This role provided me with valuable experience in infrastructure management by enhancing the performance and reliability of service infrastructures. I also gained expertise in implementing robust security measures for email systems, web platforms, and the overall network. Additionally, I developed strong project leadership skills by successfully leading Communications and VoIP projects, delivering advanced solutions to clients. Show less

• 

  Connection Center

  Jul 2009 - Jul 2012

  Project Coordinator

  Leading innovation projects, I manage the design, deployment, and execution of initiatives such as:Data Center ImplementationCRM and Predictive Dialer SystemsVoIP and Billing PlatformsWebpage DevelopmentKey Responsibilities:Market Analysis: Develop and refine strategies based on market data and emerging trends.Strategic Support: Assist in prioritizing initiatives and applying best practices to enhance the Contact Center and develop new business models.This role provided me with valuable experience in developing and leading innovative projects that optimize business strategies, enhance Contact Center efficiency, and drive the creation of new business models. Show less

• 

  DIRECTV

  Jul 2012 - Apr 2013

  Datacenter

  As a Technical Support Specialist, I handle incident resolution, service requests, and change management, ensuring the effective assignment of equipment. I support the implementation of ITIL-based service management processes to enhance work system performance.Technical Skills:Server Support: Windows Server, Linux, VMWare, OracleDatabase Management: SQL, stored proceduresSystem Management: Active Directory, System CenterCloud ComputingFocused on improving system performance and operational efficiency through expert technical support and effective service management. Show less

• 

  NEC de Colombia

  May 2013 - Jan 2019

  As an Optical Transport and Juniper Engineer at NEC, I excel in:Technical Expertise: Specializing in Optical TX technologies (DWDM, CWDM, Metro, Long Haul, GPON), including needs assessment, proposal creation, and proof-of-concept tests.Pre-Sales Support: Assisting with technical solutions, negotiating with suppliers and clients, and preparing product demonstrations.Sales Collaboration: Working with Account Managers to select solutions that align with business strategies and market goals.Product Lifecycle Management: Analyzing product performance and profitability to support strategic decisions.Documentation & Marketing: Creating marketing documents and supporting commercial processes.This role highlights my capability to drive both technical and commercial success through effective pre-sales support and strategic solution management. By leveraging my expertise in project management and BI tools, I excel in navigating industry complexities and delivering comprehensive, impactful solutions. Show less As a Project Engineer, I excel in delivering impactful solutions through a combination of strong communication and planning skills. Key competencies include:Communication & Presentation: Demonstrated excellence in both oral and written communication, with effective public speaking and presentation skills.Planning & Execution: Proven ability to plan, execute, and bring ideas to fruition with solid organizational skills.Products & Technologies:Microwave RadiosOptical TransmissionsNetwork Management SystemsRouting & Switching: Expertise in Cisco and Juniper technologiesMy role encompasses managing complex projects and ensuring successful outcomes through strategic planning and technical proficiency. Show less

  • Presales Specialist

    Nov 2016 - Jan 2019

  • Project Engineer

    May 2013 - Nov 2016
• 

  ADVA

  Feb 2019 - Feb 2023

  Systems Consultant

  As a Systems Consultant at ADVA, I deliver expert technical consulting to Account Managers, partners, and clients throughout Latin America. My role encompasses:Technical Consulting: Providing in-depth product presentations, bid and proposal support, and designing tailored solutions that meet customer specifications.Strategic Support: Offering valuable insights on strategic issues and demo support to enhance client understanding and decision-making.Expertise: Specializing in Ethernet (EFM, Demarcation), Layer-3 (IP), NFV (Network Functions Virtualization), Network Management Solutions, and DWDM (Dense Wavelength Division Multiplexing).Training: Conducting comprehensive technical training on network concepts and customer requirements for clients and channel partners, ensuring effective use of our solutions.This role highlights my ability to communicate complex technical information clearly and provides a foundation for successful client and partner engagements. Show less

• 

  Adtran

  Feb 2023 - now

  Sales Engineer Latam

  In my role as a Sales Engineer at ADTRAN, I provide technical consulting to Account Managers, partners, and clients across Latin America. My responsibilities include:Product Presentations & Support: Delivering compelling product presentations, supporting bids and proposals, and designing tailored solutions that meet customer specifications.Strategic Input: Offering strategic insights on technical issues to guide decision-making and align solutions with client needs.Expertise Areas: Specializing in Ethernet (Demarcation devices), Layer-3 (IP), NFV (Network Functions Virtualization), Network Management Solutions, and DWDM (Dense Wavelength Division Multiplexing).Training: Leading technical training sessions on network concepts and customer requirements for clients and channel partners, ensuring they are equipped with the knowledge to effectively utilize our solutions.This role leverages my deep technical knowledge and ability to communicate complex concepts clearly, driving successful outcomes and fostering strong relationships with clients and partners. Show less