Barbra Ambia

Experience

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  Kenya Airways

  Jan 2015 - Oct 2016

  Customer Service Representative

   Assisted passengers with self-service check-in kiosks. Inspected and verify passenger documentation. Issued boarding passes and reschedule passengers affected by flight interruptions or cancellations. Managed passenger baggage processing including handling and fee calculation if applicable. Assisted passengers as needed through arrival and check-in processes including support for passengers with special requirements such as passengers needing wheelchair assistance. Directed passengers through Customs, Immigration, and quarantine as required Made public address announcements as required. Assisted colleagues in other areas of the airport to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival Show less

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  Safaricom limited

  Jan 2017 - Dec 2020

  Customer experience executive

   Provided timely and first-hand Resolutions to customer problems and answered queries Followed up and escalation of customer issues pending resolution Created rapport with customers while advising them on how to use Safaricom products and services. Ensured accurate and timely filing of all presented customers' documentation. Managed and resolved customer complaints. Provided customers with products and service information by clearly explaining procedures, answering questions, and providing relevant information. Identified and escalate priority issues and where necessary, follow up on customer concerns. Ensured accurate and timely filing of all presented customer documentation. Maintained and improved quality results by adhering to standards and guidelines and recommending improved procedures. Show less

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  Safaricom PLC

  Sept 2018 - now

  Roles and Responsibilities:-Ensure that services are delivered in accordance with documented service level targets-Channel management of queries that come through the departments correspondence both telephone and written to ensure timely responses and closure-Process both local and international travel for both departments e.g. transport, travel and hotel accommodation logistics-Manage correspondence and documentation related to Foundations’ Boards of Trustees.-Support the Foundations Operations Manager in reviewing and reporting on Foundations’ proposals-Liaise with agencies, business partners, and staff for event planning and execution.-Analyze and report on events to inform subsequent planning and execution.-Maintain all Foundations’ brand assets.-Coordinate quality proposal reviews and summaries for Foundations’ Trustees.-Manage documentation related to programs/projects, including proposals, queries, feedback, reports, photos, and success stories.-Update the Foundations’ projects/programs tracker.-Update and operationalize the employee engagement framework.-Manage employee engagement programs, including secondment, mentorship, and community engagement.-Document and report on employee engagement results. Show less Perform a background check which entails: Calling/visiting the patient and finding out the actual financial situation. Confirming the medical history of the patient.Approval If the background check is seemed valid, the case is then discussed by the Usamaria committee during the weekly meeting for a decision to be made for the funding to be granted. The cheque once prepared is then submitted to the hospital to cater for the medical expenses.Reporting Report to the Foundation Board on all the monies disbursed. Create awareness both in house and externally. Show less

  • Safaricom Foundation Administrative Assistant & 0perations officer

    Nov 2023 - now

  • Support Analyst

    Jan 2021 - now

  • USAMARIA Committee Member

    Sept 2018 - now