John Rhoden

Experience

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  Intel Corporation

  Jun 2005 - Aug 2005

  Intern, Microprocessor Manufacturing Technician
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  Army National Guard

  Mar 2006 - Mar 2015

  People Leader - Combat/Vertical Engineer Team Leader

  • Named the Honor Graduate out of 200 soldiers at Basic Training for “uniquely outstanding leadership”• Selected to attend Army Airborne School by ranking in the top 10% of unit in fitness, academics, & leadership• Led multi-national team in Cambodia on mission-critical tasks under austere conditions and behind schedule to complete humanitarian project on time by revising building methods, motivating, and balancing workforce • Planned and executed 25+ combat training missions and deployed on 2 multi-national humanitarian missions Show less

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  The Church of Jesus Christ of Latter-day Saints

  Jan 2007 - Feb 2009

  Leader/Trainer in Norway
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  Synergy WorldWide

  Mar 2009 - May 2009

  Norwegian Customer Service Representative and Consultant
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  Brigham Young University

  May 2009 - Dec 2010

  • American Heritage Teaching Assistant

    Aug 2010 - Dec 2010

  • Norwegian Instructor - MTC

    May 2009 - Aug 2010
• 

  National Defense University

  Jan 2011 - Apr 2011

  Program Assistant
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  Romney for President

  Jul 2011 - Nov 2012

  • Generated $2M+ in free media by designing compelling, native events featured on CNN, WSJ, NYT, MSNBC• Supervised cross-functional team of 25+ to ensure flawless execution of campaign events, coordinating efforts with U.S. Secret Service, federal & state elected officials, civic & business leaders, local & national media• $300,000 savings created negotiating $2 million in vendor contracts for 15 campaign events• Known across campaign for frugality; won lunch with campaign manager for coming under record- low budget• Organized collection & delivery through 3PL of $25k in disaster relief supplies for Superstorm Sandy victims• Served as personal aide to candidate and candidate’s spouse Show less

  • Product Marketing - Advance Lead

    Dec 2011 - Nov 2012

  • National Petition Coordinator

    Sept 2011 - Dec 2011

  • Finance Intern

    Jul 2011 - Sept 2011
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  National Republican Senatorial Committee (NRSC)

  Jan 2013 - Dec 2013

  Product Marketing - Director of Advance

  • Enhanced strategic relationships with key stakeholders on behalf of U.S. Senator• 25% increase in stakeholder engagement through publication & distribution of weekly report to 46 US Senators • 50% increase in fundraising through prompt, customized email follow-up, drafted & sent all emails for Senator • Improved control of finance dept. ($115M raised) thru qualitative follow-up system mentioned in Bloomberg

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  Blue Raven Solar

  May 2016 - Jun 2017

  MBA Product Intern

  • Expedited revenue recognition in UT by 30 days by lobbying government leaders to optimize approval process• Performed due diligence leading to opening of 3 new markets, accounting for 77% of bookings within 2 months• Orchestrated market research project resulting in major changes to product offering, price, and promotion • Oversaw all operational requirements for product launch and installation in NYC

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  T-Mobile

  Jan 2017 - now

  • Awarded 2021 Winner’s Circle (<1% of employees); nominated by 4 directs, 3 peers, and 4 senior Director+• Increased share of self-service payment arrangements by 13 percentage points by partnering with frontline to guide adoption, expanding accessibility to suspended, reducing login friction, & enabling network authentication• Increased the share of Digital one-time payments by 15 percentage points by creating guest pay flow, expanding accessibility to canceled accounts, & integrating with 3rd party payment platform (i.e. Apple Pay)• Received the highest scores in peer group on “Our Voice” employee survey for consecutive quarters • Oversee product management for T-Mobile’s postpaid billing & payments, & subscriptions; manage and develop team of 5 - 14 product managers and product owners Show less • Co-led 60+ person cross-functional team that owns customer-facing Digital Service capabilities and experiences for postpaid and prepaid customers; partnered with UX, product, and Care leaders on strategy, roadmap, & KPIs• Secured 50% increase in CAPEX funding in 2020 by evangelizing long-term strategy and ROI to leadership• Oversaw and directed investment of over $8M in CAPEX that realized over $50M in YoY call savings in 2020• Reduced churn 17% and calls 11% from new customers by launching personalized, digital onboarding flow• Reduced churn 12%, increased upgrades 18%, & improved network experience for new customers by partnering with Technology, Engineering and UX Research to build a contextualized device network compatibility flow Show less • Increased site Handle % by 3% thru cross-functional partnership that increased queue visibility for frontline• Lifted region’s NPS by 4.5% by writing a case study on top TEX community and leading task force comprised of top leaders from each site that produced multiple trainings for 3,000 frontline experts • Partnered with care strategy team to produce payment arrangement pilot from cradle-to-grave that resulted in 60% self-service rates, 2x above control• Led team of 180 customer service employees and leaders Show less

  • Senior Manager, Digital Product Management

    Jan 2020 - now

  • Senior Manager, Business Product Manager

    Jan 2019 - Jan 2020

  • Executive Leadership Development Program (L2E)

    Jan 2017 - Jan 2020

  • District Manager, Consumer Markets

    Jan 2018 - Jan 2019

  • Senior Manager, Customer Service

    Jan 2017 - Jan 2018