Wolfgang Plank

Experience

• 

  HARMAN International

  Sept 1989 - now

  Responsible for IT Operations for locations in Southeastern Europe for Network, Service Desk, Server, Storage Systems, Vendor Management, Escalation Management.Responsibility for coordination of complex activities for the elimination of IT technical problems.Manage the local administrators and the IT-Trainees.Continuous improvement for IT Services, costs and outage times.Creating IT systems concepts (hard- and software, including: networks, databases, use of operating systems, etc.) in the context of a given company's IT strategy.Create new concepts about feasibility and usability to integrate new subsystems in the current systems.Development of alternative scenarios and system concepts. Check possible solutions for realization.Analyzing and resolving complex user problems, system errors and application errors in the areas of server, application management, network data security.Evaluating and introducing new Software like Client Backup systems global.Education and follow-up trainings for local administrators and end users globally. Show less Development and coding of production data collection tools specifically for SMD electronics productionDevelopment of specific analysis tools based on MS SQL Server and Microsoft IISIntegration of new systems into the existing environmentTest new systems employed in full-time and real-time operating in terms of performance and utilization, clean up identified weaknessesMake sure of a proper system administrationDevelop trainings conceptsTrainings and education for the employees in the offices and on the production floorPlanning of business IT strategies and requirements for future IT system design. Customize target and action plans of the current concept development.Continuous improvement from efficiency and costs Show less

  • Manager, IT Operations and Infrastructure

    Jul 2012 - now

  • Database and Business Application Development

    Jun 2008 - Jun 2012

  • First and Second Level Support Acoustics Production

    Sept 1989 - Jun 2008