Meraj Khan

Experience

• 

  Reliance Communications

  Jan 2003 - Aug 2014

  AGM-Credit Control Head

   Laid down credit policy to enhanced collection, Reduce Credit Risk & improve customer satisfaction. Daily Extract data from billing system to assigned Risk class & Credit Limit. Configure rules in Credit Monitoring Application for Exposure, Abnormal usage Monitoring & Post due date dunning activities as per the laid down policy. Segmentation down gradation, upgrade & Monitoring accuracy level of ARPU based rating and Periodically credit limit. Audit of timely and value based dunning as per configuration. Data , Trend analysis & Dashboard for Senior Management Develop credit control and fraud control framework in line with industry benchmark. Proactively prevent revenue leakages and fraud by being closely linked with business operations through Various Credit Control Daily Exception Report  Training New Joiner’s on Credit Control Operations & Systems Involved in Carrying out the Operations Raised Business request, Performing UAT & SAT on Various Systems. Developed Utility Tools For Credit Control Department For Daily Activites & Reports.  Implemented ICCM (Integrated Credit Control Management system) & Finnone throughout country. Responsible for Credit Control Policy changes. Documentation of Credit Policies.Critical Special Project implemented in Reliance1) Credit Control System (ICCM)2) RCOM GSM 3) Reliance Telecom Data Migration (provisioning, billing, Dunning & CRM)4) Customer Self Care. .(ongoing project)5) Mobile Number Portability.(ongoing project)6) RCOM 3G7) Tie up with Credit Buerav for Risk & Credit management (Ongoing project).8) PCRF (Policy Rules Control Funtionality)9) Implemented payment mode ( Ongoing projects)10) Implemented centralized Collection Agency Model11) Billing system Upgrade(V7)/Billing Online discounting Show less

• 

  Hathway Cable & Datacom Ltd

  Sept 2014 - now

   Laid down revenue Assurance process and functions credit policy & Dunning for Retail & Corporate postpaid subscriber cheque Bounce subscribers. New Customer onboarding management.- Sales APP for Digital Customer Application FORM(CRF) Offer Campaign management. Billing & payment management. Business work flow management for exception tracking and approval. Reconciliation- Provisioning system v/s Network Element (QPS)- Billing Reconciliation Pack Price v/s charge  charge v/s billing- Pack Composition v/s Network configuration. Support Business in revenue Planning & increasing efficiency in projections. Revised Self-care & Mobile APP. Third Party Payment integration- MPOSS(Mswipe)- Bharat Bill Payment system- Pay later(Lazy Pay & Simpl)- UPI CASH Management system implementations (end to end payment tracking).- Cash in Hand tracking at each level.- System generated Pay In Slip- Auto blocking of user on cash in hand exceeded threshold. Show less

  • GM - Revenue Assurance and System Development

    Sept 2016 - now

  • AGM-Revenue Assurance

    Sept 2014 - now