Hazelle Jadion

Hazelle Jadion

Technical Support Representative

Followers of Hazelle Jadion2000 followers
location of Hazelle JadionSingapore

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  • Timeline

  • About me

    Executive Assistant

  • Education

    • Polytechnic University of the Philippines

      2000 - 2004
      Bachelor in Political Science Public Administration

      Activities and Societies: Political Science Society (PSS)

  • Experience

    • Alorica Philippines, Inc.

      Nov 2004 - Apr 2008
      Technical Support Representative

      Panasonic National Parts Center (Parts ordering and after sales support)- Provided excellent customer service and processed orders for Panasonic parts and accessories.- After-sales support; tracking of orders and process returns.Panasonic Consumer Products Support (Technical support for consumer products)- Troubleshooting different Panasonic consumer products (cellphones, power tools, microwave ovens, air conditioner, etc.)- Handled Level 2 escalations of customer complaint and incident reports.Sony Consumer Electronics (Technical support for consumer products)- Acted as assistant to the lead. - Handled queue monitoring and technician schedules. Show less

    • 24/7 Customer Philippines

      May 2008 - Jul 2011
      Technical Support Representative

      Level 2 technical supportAssisted customers in resolving Internet service related problems and product issues (Email, security software, etc.)Responsible for troubleshooting connectivity and browsing issues. Processed truck rolls and trouble tickets.Processed payments and handled billing and other account related issues.

    • Ingram Micro

      Aug 2011 - Mar 2018
      Pre-Sales Engineer

      Vendor Champ/Lead: (Dell EMC, Epson, HP IPG, Fujitsu, Hitachi, NEC)*Completed 26 ROI Reports for different vendors*Successfully facilitated 5 vendor contests and achieved over 20% growth in the number of opportunities created for the vendor products.*Created over 30 activities within the tech support teams that resulted to increased product awareness and brand visibility of the vendors.*Achieved MBO scores 100% or higher.- Enhances the product knowledge of the team by consistently providing technology updates and trainings.- Builds good business relationship with the vendor contacts by having open communication via phone, email or video conference.- Engages partner vendors and shows creativity in ROI reports.- Team player, takes initiative in leading fun activities to engage the team while encouraging them to create more demands for the products supported.- Flexible and works hard to be able to ace any given role/task.Technical Support Specialist II, with specialization in video, imaging and printing products- Trains/coaches/mentors new technicians in the team.- Subject matter expert and a go-to person for video, imaging and printing products.- Supports value added re-sellers and fee-for-service customers.- Provides viable solution by understanding the business need of the end user.- No return merchandise authorization (RMA) since date of hire Show less

    • South East Group of Companies

      Mar 2018 - Jul 2018
      Technical Sales Engineer

      Provided product solution for industrial lubrication requirements. Supported Motul Tech, the industrial lubricantion division of the Motul Group.

    • Taishan Equipment Rentals, Inc.

      Jul 2018 - Jan 2020
      Marketing Manager

      Strategic marketing of bored piling service and heavy equipment rentals.Project management - bored piling works for bridges/overpasses of the NCC to SCTEX Access Road Ph-1Overpass 3Overpaas 4Overpass 5Bridge 1Bridge 3Bridge 4

    • Anspired

      Aug 2020 - now
      Executive Assistant

      Supports the Directors with administrative duties; manages the CEO's email & calendar; arranges meetings and business events; Sales Support and accountable for Human Resource.

  • Licenses & Certifications

    • Enhance Your Productivity with Effective Note-Taking

      LinkedIn
      Jun 2022
      View certificate certificate
  • Volunteer Experience

    • Volunteer

      Issued by Operation Tulong Bayan on Oct 2009
      Operation Tulong BayanAssociated with Hazelle Jadion
    • Volunteer

      Issued by LEGION (League of Extraordinary and Generous Individuals) on Jan 2010
      LEGION (League of Extraordinary and Generous Individuals)Associated with Hazelle Jadion
    • Volunteer

      Issued by U! Happy Events on Oct 2014
      U! Happy EventsAssociated with Hazelle Jadion
    • Volunteer Team Administrator

      Issued by Victory Fort Bonifacio on Feb 2014
      Victory Fort BonifacioAssociated with Hazelle Jadion