Hazelle Jadion

Experience

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  Alorica Philippines, Inc.

  Nov 2004 - Apr 2008

  Technical Support Representative

  Panasonic National Parts Center (Parts ordering and after sales support)- Provided excellent customer service and processed orders for Panasonic parts and accessories.- After-sales support; tracking of orders and process returns.Panasonic Consumer Products Support (Technical support for consumer products)- Troubleshooting different Panasonic consumer products (cellphones, power tools, microwave ovens, air conditioner, etc.)- Handled Level 2 escalations of customer complaint and incident reports.Sony Consumer Electronics (Technical support for consumer products)- Acted as assistant to the lead. - Handled queue monitoring and technician schedules. Show less

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  24/7 Customer Philippines

  May 2008 - Jul 2011

  Technical Support Representative

  Level 2 technical supportAssisted customers in resolving Internet service related problems and product issues (Email, security software, etc.)Responsible for troubleshooting connectivity and browsing issues. Processed truck rolls and trouble tickets.Processed payments and handled billing and other account related issues.

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  Ingram Micro

  Aug 2011 - Mar 2018

  Pre-Sales Engineer

  Vendor Champ/Lead: (Dell EMC, Epson, HP IPG, Fujitsu, Hitachi, NEC)*Completed 26 ROI Reports for different vendors*Successfully facilitated 5 vendor contests and achieved over 20% growth in the number of opportunities created for the vendor products.*Created over 30 activities within the tech support teams that resulted to increased product awareness and brand visibility of the vendors.*Achieved MBO scores 100% or higher.- Enhances the product knowledge of the team by consistently providing technology updates and trainings.- Builds good business relationship with the vendor contacts by having open communication via phone, email or video conference.- Engages partner vendors and shows creativity in ROI reports.- Team player, takes initiative in leading fun activities to engage the team while encouraging them to create more demands for the products supported.- Flexible and works hard to be able to ace any given role/task.Technical Support Specialist II, with specialization in video, imaging and printing products- Trains/coaches/mentors new technicians in the team.- Subject matter expert and a go-to person for video, imaging and printing products.- Supports value added re-sellers and fee-for-service customers.- Provides viable solution by understanding the business need of the end user.- No return merchandise authorization (RMA) since date of hire Show less

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  South East Group of Companies

  Mar 2018 - Jul 2018

  Technical Sales Engineer

  Provided product solution for industrial lubrication requirements. Supported Motul Tech, the industrial lubricantion division of the Motul Group.

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  Taishan Equipment Rentals, Inc.

  Jul 2018 - Jan 2020

  Marketing Manager

  Strategic marketing of bored piling service and heavy equipment rentals.Project management - bored piling works for bridges/overpasses of the NCC to SCTEX Access Road Ph-1Overpass 3Overpaas 4Overpass 5Bridge 1Bridge 3Bridge 4

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  Anspired

  Aug 2020 - now

  Executive Assistant

  Supports the Directors with administrative duties; manages the CEO's email & calendar; arranges meetings and business events; Sales Support and accountable for Human Resource.