Jeff Rutter

Experience

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  Aero Group, Inc

  Jan 2003 - Jan 2006

  Operations Associate

  Held various operations roles at this local Internet and network solutions providerConfigured and prepared high-speed internet and VOIP equipment for installation by techniciansManaged inventory of equipment by tracking transactions and monitoring sales trendsWorked with customers at front deskAnswered technical and non-technical customer inquiries

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  ELifestyles LLC

  Jan 2007 - Jan 2008

  Marketing Associate/Club Activity Intern

  Held an integral role in the beginning stages of a start-up company focused on on-line social networking for clubs and other lifestyle groupsOrganized and planned for marketing efforts to club leadersDeveloped various marketing and public relations lettersDesigned website advertisements

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  RTC

  Jul 2008 - Sept 2018

   Oversee program management for retail fixture development and manufacturing operations for use in Nike Factory Stores. Manage communication between cross-functional teams including account management, project management, engineering, and production teams.  Accountable for all program deliverables to be completed on time and within budget.  Work alongside Operations Management in the development of new accounts and fixture programs by establishing and integrating best practices. Manage continuous process improvements to gain efficiencies within the business involving personnel, procedures, and cost of goods. Highly effective change management in very dynamic retail environments including managing resource planning adjustments and documentation version control. Create program documentation and communications. Report status, risk analysis, and program progress to senior management. Manage the maintenance program of over 220 Nike locations nationwide. Coordinate resolution for over 1,200 maintenance requests per year.Accomplishments: Program budgets managed equate to $5-6 million annually. Participated in a JIT inventory ordering process improvement resulting in reduced warehousing costs. Coordinated a process for reducing invoicing delays resulting in invoices being processed 30% sooner, better cash flow, and quicker payment. Formalized a process to eliminate product return processing delays, which resulted in warehouse space savings and prevented excess production at an approximate annual cost savings of $75,000. Developed and maintained a web-based database of active program part numbers, engineering drawing numbers, engineering/design revisions, and CIRs by fixture, which led to fewer errors when launching new production orders. Show less  Oversaw daily activities of a team of up to four Account Service Representatives. Sought out opportunities for improvement and promote synergy among the team through cross-training and open communication. Wrote and conducted yearly performance reviews for the members of my team. Interviewed and trained new Account Service Representatives. Led an initiative to reduce the team’s overall shipment-to-invoice time, which resulted the average time reducing from 25.3 days to 18.7 days; the lowest it had been in over five years. Continued to perform all previously held Sr. Account Services Coordinator responsibilities for the Nike Factory Store and Nike DTC programs. Show less  Supported several large client accounts and programs on a global scale via sales order entry, change management, logistics coordination, inventory reporting, and various sales service tasks. Took on Account Services responsibilities for various global fixture programs that were either new to RTC or needed additional account services leadership. Transitioned Account Services responsibilities to other Account Services Representatives as new and struggling programs achieved run rate and best practices were established. Show less  Supported a large national chain account as an Account Services Representative for standard POP, cosmetic, and new store fixture programs. Worked directly with the client and store personnel to ensure product resets and merchandising initiatives were successfully implemented at the store level. Analyzed planograms and store layouts to formulate the correct mix of POP fixtures required to successfully merchandise the given spaces. In June of 2011, I was recruited internally to join a customs fixtures program for the Nike account. Show less

  • Project Manager

    Feb 2018 - Sept 2018

  • Program Administrator

    Mar 2016 - Sept 2018

  • Account Services Team Leader

    May 2015 - May 2016

  • Sr. Account Services Coordinator

    Feb 2013 - May 2015

  • Account Services Representative

    Jul 2008 - Feb 2013
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  Niven

  Sept 2018 - Aug 2019

  Program Manager

  - Oversee program management for retail fixture development and quarterly fixture refreshes for the Makeup Revolution brand in Ulta Stores. - Communicate all program deliverables and timelines across departmental groups to ensure all client requests are executed successfully and on time. - Collaborate with cross-functional teams in executing planograms, prototype production, mock ups, design renderings, and quality assurance testing. - Develop and implement new processes to improve the overall efficiency and effectiveness of the program by utilizing industry expertise. - Responsible for producing and communicating sales data reports to the client with support from an internal JDA ProSpace user. - Lead efforts for change management across all cross-functional teams as client requests are received. - Support internal resources with problem-solving, offering solutions and not excuses. ▪ Support sales in client-facing meetings and presentations Accomplishments:- Accountable for the flawless execution of a chain-wide roll out of cosmetic fixtures where the brand realized a 125% gain in merchandisable space. - Program budgets managed equated to $9-10 million annually. - Advocated for and later aided in the implementation of a new project management tool, Monday.com, and personally trained half of the employees on the new tool. - Brought organization and structure to the program by implementing a cross-functional program status report. - Implemented new processes focused upon organizing and reporting data more effectively. - Implemented the use of MS Project for program timelines in place of an antiquated process that was previously employed Show less

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  RTC

  Sept 2019 - now

  • Senior Development Project Manager

    Mar 2022 - now

  • Senior Project Manager

    Feb 2021 - Mar 2022

  • Project Manager

    Sept 2019 - Feb 2021