Michael Poh

Experience

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  Singapore Customs

  Dec 2008 - Jan 2009

  Student Intern

  • Conducted research and analysis on statistical reports regarding criminal activity trends - Deliver and presented criminal profiling report.

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  Hongkiat.com

  Jun 2009 - Jun 2014

  Freelance Blogger

  ★ Seasoned blogger who had contributed numerous publications with a focus on social media and IT technology, design, psychology, motivation, and inspiration. My writing style combines research and personal opinions to provide insights and perspectives on topics that matter.• Authored over 120 showcase and editorial blog posts, which can be found on my portfolio at http://www.hongkiat.com/blog/author/michael/. I take pride in my ability to engage readers with my writing and offer fresh perspectives on topics that interest them.[For samples of my work, please scroll down to the 'Publications' section on my LinkedIn profile.] Show less

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  Ministry of Home Affairs Singapore

  May 2011 - May 2014

  Home Affairs Senior Executive (HASE)

  May 2011 - Feb 2014: Investigation Branch, Ang Mo Kio Police Division, Singapore Police Force• Officer-in-Charge of Division Investigation Services Centre (DISC) - Led and managed a team of seven officers, which included three Management Support Officers and four Junior Officers (Full-time National Service). • Streamlined and tracked the call centre services process for call operators to channel calls from members of the public to the corresponding investigation Officer-in-Charge. • Coordinated with Officers-in-Charge on members of the public requests and appeals, investigated complaints, and crafted replies to maintain high service standards. • Assisted investigation officers with administrative processing of screening requests and arranged appointments with members of the public to return case exhibits. Feb - May 2014: Capability Development & International Partnerships, Ministry of Home Affairs (MHA)• Evaluated collaboration opportunities with private entities (IT security and research firms) and international law enforcement organizations (such as INTERPOL). • Analysed research literature on cybercrime and data analytics to guide R&D efforts and enhance security capabilities for MHA. • Prepared talking points and staffed meetings for upper management to engage with experts and organisations. Show less

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  Building and Construction Authority

  Jul 2014 - Jun 2015

  Executive Manager, Manpower Planning Department, Manpower Strategy and Planning Group

  ★ Contributed to BCA's five-year rebranding roadmap which was launched in May 2014, to attract and retain local talents in the Built Environment sector.• Managed IT vendors to revamp the then Building Careers Portal (https://eresources.nlb.gov.sg/webarchives/details/www.buildingcareers.com.sg.html) and set up the inaugural Virtual Career Fair online platform for BCA's annual career fair. • Member of the BCA Work Plan Seminar 2015 Organising Committee - contributed creative ideas to entice the audience and managed the invitation list for external speakers and guests.• Drafted speeches for events such as the Chairman of BCA for BCA-Industry Built Environment Sponsorship Award Ceremony in September 2014, scholars' profiles, after-event articles, and Facebook posts. Show less

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  Institute of Mental Health

  Oct 2015 - May 2019

  Executive, Department of Clinical Governance & Quality

  ★ Leveraged my communications and editorial skills to facilitate the improvement of IMH's clinical practices and ensuring high standards of safety and quality of care. • Editorial lead for Chairman Medical Board's (CMB's) monthly messages - developed compelling content that highlighted interesting events and pertinent medical care topics; interviewed key personnel, drafted and vetted write-ups submitted by departments, designed and converted stories into magazine-style pages, and enhanced photos/images using image editing software (i.e. Adobe Photoshop). • Streamlined and improved the readability and comprehensiveness of hospital Standard Operating Procedures and guides.• Provided secretariat support to Junior Doctors Meetings and Medical Care Committee (MCC) - ensured the follow-up and completion of matters arising, and supported the department in work related to hospital accreditation and audits, including Joint Commission International accreditation and Ministry of Health's hospital licensing. Show less

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  Land Transport Authority (LTA) Singapore

  May 2019 - Sept 2022

  Deputy Manager, Transformation Office (Organisation Development & Change Management)

  ★ Experienced Internal Communications and Organisational Development (OD) specialist with a proven track record of leading and facilitating transformational initiatives within LTA. • Designed and implemented internal communication plan to promote a culture of innovation and transformation. • Led Transformation Tuesdays e-newsletter series to showcase innovative efforts of LTA individuals/teams and conveyed organisational messages to staff. • Developed and operationalised OD frameworks (i.e. Empowerment in LTA) that empower individuals and teams to effect positive change. • Co-led virtual Town Hall 2022 - successfully conceptualised and planned a programme consisting of live sharing sessions by internal and external speakers, and project showcases under four themes. • Facilitated OD interventions with LTA’s internal divisions/groups, planned and operationalised a change management plan for division's transformation, and conducted virtual workshops involving affected stakeholders in LTA. • Enabled change through WOG Public Sector Transformation (PST) movement by working with project teams on proposal papers for PST budget and coordinating with Ministry to ensure funds are allocated to kickstart transformative projects. • Member of LTA innovation project team (2020 cycle) - employed gamification concepts through the creation of an office design board game to engage staff and shift their mindset about the activity-based workplace model. Show less

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  PUB, Singapore's National Water Agency

  Sept 2022 - Feb 2023

  Senior Communications Manager, 3P Network Department

  • Developing strategic communication plans, crafting messages and press materials to communicate PUB's key messages to shape public perception, enhance corporate reputation and drive desired behaviours.• Fostering media relationships to support PUB's communication efforts by facilitating media requests for filming and interviews. • Handling forum letters published on mainstream media and ensuring the accurate portrayal of news reports.• Drafting press statements and responding to incidents with high online traction and media coverage. Show less

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  SIA Engineering Company

  Jul 2023 - now

  Assistant Manager (Employee Engagement)